Service Advisor

Perfect Placement UK Ltd; Westbury; On-site; CAD 54,000 - 61,000; Full time

Benefits offered by this job

Annual leave – 23 days

Bank holidays – 8 days

Training and development

Discounts via salary sacrifice

Awards and recognition

Wellness programmes

Maternity/paternity pay

Career progression

Job summary

Perfect Placement UK Ltd is seeking a dedicated Vehicle Service Advisor for a franchise-backed commercial dealer group at their busy Westbury site.

The role offers a starting base of £29,000 with performance bonuses taking on-target earnings to around £32,600 per year. Working hours follow a two-shift pattern, with one in four Saturdays, ensuring strong customer service and efficient workshop operations.

Qualifications

• Experience in customer-facing automotive role.
• Strong communication and interpersonal skills.
• Good IT literacy and ability to navigate workshop systems.
• Familiarity with Kerridge/Keyloop is preferred.

Responsibilities

• Interact with customers to ensure satisfaction and repeat business.
• Manage workshop loading and track job progress.
• Book vehicles at times that fit workshop capacity.
• Provide accurate quotes and produce job cards, estimates, warranties and invoices.
• Explain work carried out to customers and identify sales opportunities.
• Coordinate with parts department to ensure availability of parts.

Skills

Customer service skills

Communication skills

IT literacy

Kerridge/Keyloop

Tools

Kerridge/Keyloop

Job description

We are currently seeking a dedicated Vehicle Service Advisor on behalf of our client, a franchise-approved commercial vehicle dealer group with multiple sites nationwide. The Vehicle Service Advisor will play a vital role at their busy Westbury dealership, delivering exceptional customer service and ensuring smooth workshop operations.

This position offers a competitive basic salary of £29,000, supplemented by performance-related bonuses, with on-target earnings reaching approximately £32,600 per annum. The working hours are structured on an alternating shift basis: 7:00am to 4:15pm and 8:45am to 6:0pm, Monday to Friday, with a commitment to one in four Saturdays, from 7:00am to 12:00pm.

What’s in it for you?

• Starting basic salary of £29,000 per annum


• KPI achievement-based bonuses, with potential earnings of £32,600 per annum


• 23 days of annual leave plus 8 bank holidays


• Access to technical training and professional development


• A wide range of retail and high-street discounts through salary sacrifice schemes


• Recognition awards, staff wellness programmes, and enhanced maternity/paternity pay


• Long-term career prospects within a multi-award-winning company recognised as a \"Great Place to Work\"

Duties of a Service Advisor include:

• Engaging with customers to ensure satisfaction and repeat business


• Managing workshop loading and maintaining up-to-date job progress


• Booking vehicles in at convenient times aligned with workshop capacity


• Accurately assessing customer requirements and providing fully inclusive quotes


• Producing detailed job cards, estimates, warranties, and invoices


• Explaining work carried out to customers and identifying opportunities to enhance sales


• Liaising with the parts department to ensure parts availability


• Ensuring warranty jobs are completed according to manufacturer policies


• Recording all work accurately and categorising repair types (retail, warranty, internal, non-chargeable)

Requirements of a Service Advisor:

• Previous experience as a Vehicle Service Advisor or a similar role within the automotive industry


• Strong customer service and communication skills


• Organisational skills and IT literacy, with experience in Kerridge/Keyloop preferred


• Ability to deliver high standards of customer care and satisfaction


• A valid UK driving licence with minimal points


• Knowledge of warranty procedures and commercial vehicle operation is advantageous but not essential

This is a fantastic opportunity for an experienced Vehicle Service Advisor looking to progress into a senior role within a reputable and supportive environment.