Service Advisor

Drive Auto Group; Whitby; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and wellness initiatives

Employee purchase plans and discounts

Community involvement activities

Exciting company events

Job summary

Midway Nissan, part of Drive Autogroup, is seeking a Service Advisor to join their growing team in Whitby, Canada. The Service Advisor coordinates the service process and experience by assisting customers, aiming to deliver exceptional service.

Responsibilities include scheduling diagnosis, greeting customers in person or by phone, making repair and preventative maintenance recommendations, following up to ensure satisfaction, and adapting to evening and weekend shifts.

Qualifications

• Minimum 1 year experience in a service role.
• Experience in the automotive industry preferred.
• Confident approach with customers to understand their needs.
• Attention to detail and a positive attitude.
• Ability to work efficiently in a fast-paced environment.
• Professional phone handling experience.

Responsibilities

• Schedule and arrange efficient and accurate diagnosis of reported problem.
• Meet & greet customers in-person or via the phone.
• Experience with CDK.
• Make repair & preventative maintenance recommendations.
• Follow up with customers to ensure expectations are met or exceeded.
• Follow all organizational safety standards.
• Adaptable to work evening and weekend shifts as needed.
• Position involves sitting for long periods of time.
• Involves the use of office equipment and computers for long periods of time.

Skills

Professional phone handling

Attention to detail

Customer confidence

Fast-paced environment

Tools

CDK

Job description

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.

Midway Nissan, a part of Drive Autogroup is currently seeking a Service Advisor to join their growing team. The Service Advisor is a key member of the Service team responsible for coordinating the service process and experience by assisting customers. Our Company is looking for an individual who takes pride in their work, is organized, reliable, and passionate about providing exceptional service.

Responsibilities

• Schedule and arrange efficient and accurate diagnosis of reported problem
• Meet & greet customers in-person or via the phone
• Experience with CDK
• Make repair & preventative maintenance recommendations
• Follow up with customer's to ensure their expectations were met/exceeded
• Follow all organizational safety standards
• Adaptable to work evening and weekend shifts as needed
• Position involves sitting for long periods of time
• Involves the use of office equipment and computers for long periods of time

Qualifications

• A minimum of 1 year experience
• Experience in the automotive industry preferred
• Confident approach with customers to understand their needs
• Attention to detail and a positive attitude
• Ability to work efficiently in a fast-paced environment
• Professional phone handling experience

What we Offer

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.