Automotive Service Advisor – Guest Experience

Drive Auto Group; Toronto; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation plans

Collaborative team dynamic

Health and wellness initiatives

Community involvement activities

Employee purchase plans and company,nd

Job summary

Drive Autogroup's Morningside Nissan in Toronto is seeking a Service Advisor to join their growing team. You will coordinate the service process and assist customers, ensuring a smooth experience from intake to delivery.

The ideal candidate has at least 1 year in the automotive industry, is organized and reliable, with a confident customer approach. CDK experience and strong communication are a plus for delivering exceptional service.

Qualifications

• Minimum 1 year experience in automotive industry.
• Confident approach with customers to understand their needs.
• Attention to detail and a positive attitude.
• Ability to work efficiently in a fast-paced environment.
• Professional phone handling experience.
• Experience with CDK is preferred.

Responsibilities

• Schedule and arrange efficient and accurate diagnosis of reported problem.
• Meet & greet customers in-person or via the phone.
• Provide recommendations for repairs and preventative maintenance.
• Follow up with customers to ensure expectations are met or exceeded.
• Follow all organizational safety standards.
• Adaptable to work evening and weekend shifts as needed.
• Position involves sitting for long periods and use of office equipment.

Skills

Customer service

Communication

Attention to detail

Adaptability

Tools

CDK

Job description

Drive Autogroup's Morningside Nissan in Toronto is seeking a Service Advisor to join their growing team. You will coordinate the service process and assist customers, ensuring a smooth experience from intake to delivery.

The ideal candidate has at least 1 year in the automotive industry, is organized and reliable, with a confident customer approach. CDK experience and strong communication are a plus for delivering exceptional service.