PARTS MANAGER

Drive Auto Group; Whitby; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation plans

Collaborative team dynamic and Family‑

Health and wellness initiatives

Community involvement activities

Employee purchase plans and discounts

Job summary

Midway Nissan is seeking an experienced Parts Manager to lead the Parts Department and deliver exceptional customer service. You will manage inventory, budget objectives, and staff development, while collaborating with service and body shop teams to ensure parts availability.

The role requires a minimum of 2 years in a Parts Manager position, with CDK experience and a valid Ontario driver’s license. A proactive, customer-focused leader who can work Saturdays is preferred.

Qualifications

• CDK experience is a must.
• Experience as Parts Manager with strong leadership.
• Excellent interpersonal and customer-service skills.

Responsibilities

• Establish and maintain good relationships with customers and exceed their expectations.
• Maintain proper parts inventory levels.
• Prepare annual operating budget and goals for the Parts Department.
• Onboard, train and develop the Parts Department team.
• Coordinate with Service and Body Shop managers to ensure parts availability.
• Handle customer complaints promptly and resolve issues.

Skills

CDK experience

Parts management

Customer service

Interpersonal skills

Problem solving

Job description

Drive Autogroup

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

Drive Autogroup

We have a vision of providing unforgettable guest experiences and our guest experience is driven by a dedicated team of employees whose job satisfaction is of equal importance to us.

We believe that every employee plays a pivotal role in our success, and we are dedicated to making each opportunity with us just as rewarding. At Drive Autogroup you will experience the innovative, creative, and collaborative approach behind all our brands.

Career Opportunity

Midway Nissan is currently has an opportunity available for an experienced Parts Manager. The Parts Manager is the leader of the Parts Team and their primary objective is to motivate, encourage, and inspire thier team and parts department. They should be able to providing exceptional customer service and satisfaction to all customers, both internal and external.

Responsibilities

• Establish and maintain good relationships with customers and to exceed their expectations.
• Maintain proper parts inventory levels.
• Prepare an annual operating budget, goals and objectives for the Parts Department and monitor the department's performance
• Responsible for onboarding, training and development of Parts Department.
• Coordinate with the Service Manager and the Body Shop Manager to ensure the availability of parts
• Handle all customer complaints in a timely manner.
• Create and maintain a positive relationship with customers and focus on problem resolution and customer satisfaction.
• Work directly with warranty clerks to administer warranty claims, as well as understanding and applying warranty guidelines.
• Ability to establish and control inventory systems.
• Knowledge of parts pricing procedures.
• Conduct monthly meetings with department employees to discuss activities and problems of mutual interest.
• Report performance goals and achievements on a regular basis.
• Responsible for inspecting each part received for accuracy, proper pricing and damage.
• Perform assigned duties in a safe and responsible manner that does not expose yourself or other employees to unnecessary risk of injury
• Review the previous month’s sales/profit to determine where improvements can be made.
• Coordinate with the Service Manager and the Body Shop Manager to ensure the availability of parts.

Qualifications

• Minimum 2 years experience as Parts Manager
• Prior CDK experience a must
• Valid Ontario driver’s license and clean drivers abstract.
• Excellent interpersonal skills with an engaging attitude.
• Team oriented, flexible and focused on maintaining a high level of customer service.
• Ability to manage customer complaints and resolve conflicts.
• Ability to follow standard procedures.
• Flexible and open to change; take on special tasks as needed.
• Ability to work independently and take initiative.
• Must be available to work Saturdays as required.

What We Offer

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.