Service Advisor

Plaza Kia; Medicine Hat; On-site; CAD 21,000 - 34,000; Full time

Benefits offered by this job

Casual dress

Company events

Dental care

Disability insurance

Extended health care

Life insurance

On-site parking

RRSP match

Store discount

Vision care

Job summary

Murray Hyundai Medicine Hat is seeking a Service Advisor with automotive service advising experience to lead the customer-facing service process in person. You will set standards for support, ensure accurate data capture, and coordinate repair scope and timing with technicians and customers.

The role emphasizes customer satisfaction, reliability, and independent task management in a busy service bay environment. In-person work is required at our Medicine Hat location.

Qualifications

• Automotive service background is beneficial.
• Strong focus on customer satisfaction and professionalism.
• Ability to explain repair work and costs clearly.
• Demonstrated honesty and reliability in service roles.

Responsibilities

• Greeting the customer and collecting vehicle data (VIN, mileage, messages).
• Defining scope of repair with the customer.
• Explaining estimated time and costs.
• Reminding customers of open or recommended work.
• Monitoring maintenance to meet promised times.
• Communicating additional work identified by technicians.

Skills

Automotive experience

Customer service

Honesty & reliability

Independent worker

Polite under pressure

PBS experience

General PC skills

Tools

MS Office

Email

Internet

Job description

Murray Hyundai Medicine Hat Company Website

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Service Advisor Pay Rate: $15 - 25 per hour Murray Hyundai Medicine Hat

Murray Hyundai is seeking a Service Advisor with Automotive Service Advising experience.

As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s needs and resolving their concerns.

Responsibilities:

• Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)


• Defining the scope of repair with the customer


• Defining and explaining the estimated time and costs to be expected


• Reminding the customer of any open work or work recommended during the last visit


• Monitoring the maintenance or repair process to ensure customer promise times are met


• Communicating to the customer any additional work that may be required as identified by the technician


• Preparing for customer consultation and coordinating vehicle handover with the customer


• Explaining the performed work and invoice to the customer


• Explaining the necessity / advantages of any additional recommended services and / or repairs


• Ensuring the customer’s vehicle is in order, conveniently parked and properly cleaned

Background & Skills:

• Automotive experience is a definite asset


• Maintain the highest level of customer satisfaction


• Honesty & reliability towards the customer, and adhering to agreements


• Ability to complete tasks independently and responsibly


• Ability to remain polite to customers, even in conflict situations


• PBS experience is a valuable asset


• Solid general PC skills and knowledge of office applications (email, MS Office, Internet, etc...)

Job Types: Full-time, Permanent

Benefits:

• Casual dress


• Company events


• Dental care


• Disability insurance


• Extended health care


• Life insurance


• On-site parking


• RRSP match


• Store discount


• Vision care

Experience:

• Customer Service: 1 year (preferred)


• Automotive: 1 year (preferred)


• Service Advisor: 1 year (preferred)

Licence/Certification:

• Class 5 Drivers Licence (required)

Work Location:

In person