Service Advisor

Watkin Motors Ford; Vernon; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Training opportunities

Job summary

Watkin Motors Ford in Vernon, BC, seeks a Service Advisor to be the front-line service representative for customers needing repair and maintenance. You will document concerns, relay information from technicians, and coordinate work with the service team to ensure timely, accurate service.

The role emphasizes strong customer interaction, effective communication, and adherence to safety and quality standards in a fast-paced dealership environment.

Qualifications

• Strong customer interaction skills, including listening and responding to customer needs.
• Clear and professional communication, able to explain technical information clearly.

Responsibilities

• Assist customers with repair and maintenance requests and document concerns.
• Help ensure repairs are completed right the first time by accurate documentation.
• Interpret vehicle information from technicians and relay findings to customers.
• Support Service Manager by coordinating work, managing repair orders, and monitoring schedules.

Skills

Customer service

Communication

Aftersales processes

Attention to detail

Tools

Dealership software

Job description

Looking for a career in a fast-paced, exciting industry?

Join Watkin Motors Ford's top-rated service department as a Service Advisor. Be the dealership's front-line service representative. The Service Advisor:

• Assists customers with repair and scheduled maintenance service requests.
• Helps ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order.
• Gathers and interprets information on vehicle condition from the Technicians to advise the customer and communicate this information.
• Supports the Service Manager by distributing work to staff, accurately maintaining repair orders, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and other duties assigned.

Company Description

Watkin Motors Ford, established in 1915, is the longest-serving Ford dealership in Canada and a well-known automotive employer in Vernon, BC. The dealership has been family-run for generations, creating a stable, community-focused workplace. Team members benefit from a genuine family atmosphere, where many employees have built long-term careers and are recognized by returning customers. Watkin Motors Ford specializes in vehicle sales and service, emphasizing trust, personalized customer care, and lasting relationships. The dealership is committed to maintaining friendly, reliable service for the local community and surrounding area.

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Satisfaction, and Customer-focused Service abilities.
• Clear and professional Communication skills, both verbal and written, to explain technical information in an accessible way.
• Experience or knowledge in Aftersales processes, including service follow-up, warranty support, and maintenance recommendations.
• Previous experience in an automotive service advisor or related customer-facing role is an asset.
• Ability to work in a fast-paced environment, manage multiple appointments, and prioritize tasks effectively.
• Comfort with using dealership management or service scheduling software and basic computer applications.
• High level of professionalism, reliability, and attention to detail, with a commitment to safety and quality service.
• Valid driver's license with a clean driving record preferred.