Service Advisor (Kentwood Ford)

Go Auto; Edmonton; On-site; CAD 35,000 - 55,000; Full time

Benefits offered by this job

No evening shifts

Competitive compensation

Consistent customer traffic

Industry-leading training and career发展

Collaborative team

Advancement opportunities

Job summary

Kentwood Ford in Edmonton is seeking a Service Advisor to be the face of our service department. You’ll translate complex technical information into clear recommendations, keep customers informed through repairs, and deliver an exceptional experience from start to finish.

You bring experience in automotive service or customer-facing roles, strong communication and problem-solving skills, and a calm, professional approach even when busy.

Qualifications

• Experience in automotive service, customer service, or sales.
• Strong communication and problem-solving skills.
• A calm, professional approach, especially when things get busy.
• Passion for vehicles and a desire to keep learning.

Responsibilities

• Welcoming customers and guiding them through the service process with clear, friendly communication.
• Collaborating with technicians to ensure repairs are done right the first time.
• Managing service schedules and follow-ups to keep things running smoothly.
• Building long-term customer relationships based on trust and reliability.

Skills

Automotive service

Customer service

Sales experience

Communication skills

Problem solving

Calm professionalism

Job description

Service Advisor - No Evening Shifts | Better Work-Life Balance at Kentwood Ford

Do you love helping people, thrive in a fast-paced environment, and have a passion for the automotive industry? If so, we want to meet you.

At Kentwood Ford, we don't just service vehicles. We build lasting relationships with our customers. As one of Alberta's busiest Ford dealerships, selling over 200 vehicles every month, you'll never have to worry about a lack of opportunity.

With a steady flow of customers, a supportive team, and industry-leading training, you'll have everything you need to build a successful and rewarding career.

As a Service Advisor, you'll be the face of our service department and a trusted resource for our customers. You'll help translate technical information into clear, easy-to-understand recommendations, keep customers informed throughout the repair process, and deliver an exceptional experience from start to finish.

If you're someone who enjoys building relationships, solving problems, and making a real impact every day, you'll fit right in.

Why Kentwood Ford?

• No evening shifts - enjoy a better work-life balance
• Competitive compensation with strong earning potential
• Consistent customer traffic and opportunity to grow your income
• Industry-leading training and career development
• A collaborative team that celebrates success
• Clear advancement opportunities within one of Canada's largest automotive groups

This isn't just another Service Advisor role. It's an opportunity to build a long-term career with a dealership and company invested in your success.

What You’ll Be Doing

• Welcoming customers and guiding them through the service process with clear, friendly communication
• Collaborating with technicians to ensure repairs are done right the first time
• Managing service schedules and follow-ups to keep things running smoothly
• Building long-term customer relationships based on trust and reliability

What You Bring

• Experience in automotive service, customer service, or sales
• Strong communication and problem-solving skills
• A calm, professional approach, especially when things get busy
• Passion for vehicles and a desire to keep learning

Why You’ll Love It Here

• Consistent Hours - No evenings, no guessing. Just a reliable schedule
• Real Time Off - 3 weeks vacation your first year, up to 5 weeks as you grow with us
• Top-Tier Benefits - Health and dental for you and your family, plus a Health & Lifestyle Spending Account
• Career Growth - We don't just offer jobs; we build lifelong careers. We have a strong Promote from Within culture, so you can climb the ladder
• Learning & Development - Ongoing training, certifications, and access to Go Auto U
• Employee Investment Program - Earn a 10% guaranteed return on your investment, up to 16%

We are booking interviews this week. Apply now and let's chat!