Service Advisor

Steele Auto Group; Town of Bridgewater; On-site; CAD 40,000 - 58,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan -

Flexible Health & Dental Plans -

Mental Health & Wellness Support -

Employee Discounts - On vehicle Purch.

Work Boot Reimbursement -

Access to Steele University - learn

Job summary

Steele Auto Group in Canada is seeking a Service Advisor to be the main contact for customers, schedule vehicle maintenance, and coordinate repair work at South Shore GM. You will explain required services and estimate costs while keeping customers informed.

You will work closely with technicians, manage work orders, and ensure a professional, positive dealership experience. A background in service or parts and strong communication skills are preferred, along with an active driver’s license.

Qualifications

• Experience in parts and/or service is required.
• Strong customer service skills in person and over the phone.
• Proficiency with Microsoft Office.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems.
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates and answering questions and concerns.
• Maintain automotive records by recording problems and corrective actions planned.

Skills

Customer service

Communication

Microsoft Office

Valid driver's license

Tools

Microsoft Office

Job description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

As a Service Advisor, you will play a vital role in delivering exceptional customer service and ensuring the efficient operation of the service department at South Shore GM. Your responsibilities will include serving as the primary point of contact for customers, scheduling and coordinating vehicle maintenance and repair services, communicating with technicians regarding repair needs, and providing clear explanations of recommended services. You will also manage work orders, provide accurate cost estimates, keep customers informed throughout the repair process, and help ensure every customer receives a professional and positive dealership experience.

The Steele advantage:

• 100% Matched Retirement Savings Plan - Because your future matters
• Flexible Health & Dental Plans - Affordable, dependable coverage for the people who matter most
• Mental Health & Wellness Support - 24/7 confidential support for you and your family
• Employee Discounts - On vehicle purchases, parts, and service at any of our locations
• Work Boot Reimbursement - Reimbursement immediately
• Access to Steele University - learn anytime, anywhere and earn rewards as you grow your skills!

How you will make an impact:

• Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems
• Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develop estimates by costing materials, supplies, and labor
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns
• Maintain automotive records by recording problems and corrective actions planned

What drives your success:

• You have previous experience with parts and/or service
• You bring strong customer service skills in person as well as over the phone
• You have experience using Microsoft Office software
• You bring a positive attitude and excellent work ethic
• Valid driver's license with acceptable driver's abstract

Please note that this role is not eligible for Immigration Assistance due to the specific National Occupational Classifications (NOC) requirements.