Service Advisor

Steele Auto Group; Halifax; On-site; CAD 42,000 - 58,000; Full time

Benefits offered by this job

100% Matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts on vehicle, parts,

Job summary

Steele Auto Group seeks a Service Advisor for Steele Subaru in Halifax. You will be the primary contact for customers seeking maintenance or repairs, leveraging automotive knowledge and strong communication to ensure satisfaction.

Responsibilities include creating clear estimates, service orders, and maintaining records while delivering exceptional customer experiences. Candidates should bring 3+ years in customer service, excellent communication, and a valid driver’s license.

Qualifications

• 3+ years of customer service experience.
• Strong communication and interpersonal skills.
• Interest in automotive service and customer satisfaction.

Responsibilities

• Review warranty and service coverage and clearly explain applicable terms.
• Prepare accurate estimates for parts, materials, and labour.
• Create repair orders outlining concerns, repairs, and recommended services.
• Keep customers informed about estimates, timelines, approvals, and vehicle status.
• Maintain accurate service records and document actions taken.
• Deliver an exceptional customer experience and identify opportunities for additional value.

Skills

Customer service

Communication skills

Automotive knowledge

Job description

• On-site
• Service Staff
• Full-Time
• Requisition #: SERVI008536
• Supervisor : Glenn Nicholson

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

As a Service Advisor with Steele Subaru , you will be the primary point of contact for customers seeking vehicle maintenance or repairs. If you have strong communication skills, automotive knowledge, and a passion for ensuring customer satisfaction, this role presents a fantastic opportunity to excel in the automotive service industry.

The Steele Advantage:

• 100% Matched Retirement Savings Plan - Because your future matters
• Flexible Health & Dental Plans – Affordable, dependable coverage for the people who matter most
• Mental Health & Wellness Support – 24/7 confidential support for you and your family
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations
• Access to Steele University – learn anytime, anywhere and earn rewards as you grow your skills!

How you will make an impact:

• Reviewing warranty and service coverage and clearly explaining applicable terms
• Preparing accurate estimates for parts, materials, and labour
• Creating repair orders that clearly outline concerns, required repairs, and recommended services
• Keeping customers informed about estimates, timelines, approvals, and vehicle status
• Maintaining accurate service records and documenting recommended repairs and actions
• Delivering an exceptional customer experience while identifying opportunities to provide additional value.

What drives your success:

• You have 3+ years of customer service experience
• You have strong communication and interpersonal skills and can build positive relationships with customers
• You can stay organized, manage priorities, and learn quickly in a fast-paced environment
• You can work effectively as part of a team while taking ownership of your responsibilities
• You have a valid driver’s license with an acceptable driver’s abstract
• You may have previous Automotive Service Advisor experience, which would be considered an asset