Service Video Advisor

Steele-Auto-Group; Dartmouth; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Retirement plan

Health & dental

Mental health support

Employee discounts

Steele University

Job summary

Steele Auto Group is seeking a Service Video Advisor for Steele Chevrolet Buick GMC to join our team. You will create clear, professional video documentation of vehicle maintenance and explain the technicians' prognosis on video to help customers understand required services and build confidence in our service department.

Your contribution will support customer trust and satisfaction, while you engage with a growing service team and enjoy total rewards in a collaborative workplace.

Qualifications

• Be comfortable explaining service processes on camera (voice only).
• Be prompt, punctual and detail oriented.
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Responsibilities

• Create accurate, professional video documentation on client vehicles.
• Provide clear explanation of the technicians' vehicle prognosis on video.
• Ensure videos are uploaded and delivered to customers promptly.
• Maintain a clean, organized and professional service department.
• Support service department when and where required.
• Organize internal estimates of pre-owned vehicles.
• Coordinate new and used vehicle deliveries.
• Collaborate with customer facing service advisors.

Skills

Video documentation

Clear communication on video

Detail oriented

Punctual

Job description

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Steele Chevrolet is seeking a Service Video Advisorto join our team!

As aService Video Advisor with Steele Chevrolet Buick GMC, you will play a vital role in enhancing the customer service experience by providing clear, informative video assessments of vehicle maintenance and repair needs. Through professional and transparent communication, you will help customers better understand the condition of their vehicles, explain recommended services, and build confidence in our service department. If you are customer-focused, detail-oriented, and passionate about automotive service, this position offers an exciting opportunity to combine technology, communication, and vehicle knowledge to deliver an exceptional ownership experience. Your contributions will support customer trust, satisfaction, and the continued success of our growing service team.

Hourly Wage Range: $18.10 - $20.45

What you'll do:

• Create accurate, professional video documentation on client vehicles
• Proper explanation of the technicians' vehicle prognosis on video
• Ensure videos are uploaded and delivered to customers promptly to support a seamless service experience
• Maintain a clean, organized and professional service department
• Support service department when and where required
• Organization of internal estimates of pre-owned vehicles
• Organization of new and used vehicle deliveries
• Collaboration with customer facing service advisors

Requirements:

• Be comfortable explaining service processes on camera (voice only)
• Be prompt, punctual and detailed orientated
• Ability to work with minimal supervision.
• Valid driver’s license and clean driver’s abstract.

Why You’ll Love Working with Steele Auto Group:

At Steele Auto Group, you’re not just joining a company, you’re joining a community where you’ll be empowered to exceed expectations and develop your full potential.
We believe in rewarding hard work and supporting every part of your journey. That’s why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all of the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Access to Steele University - you’ll get engaging, role-specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.