Service Advisor

Dilawri Group of Companies; Toronto; On-site; CAD 50,000 - 100,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Job-specific coaching & training

Employee wellness & assistance

Job summary

Dilawri Group of Companies’ Thorncrest Ford is seeking a Service Advisor to join our team in Ontario. You will deliver front-line customer service, explain repairs, and help customers understand maintenance needs while scheduling appointments and guiding them through the service experience.

The ideal candidate will have CDK experience, a customer-focused mindset, and the ability to upsell maintenance services in a fast-paced dealership environment. Competitive pay and benefits offered.

Qualifications

• CDK experience preferred.
• Aptitude for customer relations and service.
• Ability to sell required maintenance and upsell.
• Works well in a fast-paced dealership environment.

Responsibilities

• Provide front-line customer service and sales for the Service Department.
• Greeting customers on the phone or in the dealership.
• Explaining the nature of repairs.
• Advising customers how to look after their vehicles.
• Scheduling appointments.
• Selling labour.
• Providing an extraordinary experience for all customers.

Skills

Customer relations

Upselling maintenance

Team player

Fast-paced environment

Tools

CDK experience

Job description

If youare looking to grow your career with an organization driven by excellence,integrity, and innovation, Dilawri offers an environment where people aresupported and empowered to succeed.

Foundedin 1985, Dilawri is Canada’s largest automotive group and one of Canada’s BestManaged Companies. Dilawri operates over 80 franchised dealerships,representing more than 35 of the world’s most respected automotive brandsacross British Columbia, Alberta, Saskatchewan, Ontario, Quebec, andWashington, DC.

With ateam of more than 4,000 employees, Dilawri fosters a culture rooted incollaboration, accountability, and continuous learning. Our values ofExcellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide howwe work, how we lead, and how we serve our customers and communities. Throughthe DilawriFoundation , we are also committed to making a meaningful impact inthe communities we serve.

Discoverhow you can build your career with Dilawri .

Dilawri Group is now actively searching for a Service Advisor to join the team at Thorncrest Ford.

Pay Rate:

$50,000-$100,000

Responsibilities:

• Provide front-line customer service and sales forthe Service Department
• Greeting customers on the phone or in theDealership
• Explaining the nature of repairs
• Advising customers how to look after theirvehicles
• Scheduling appointments
• Selling labour
• Providing an extraordinary experience for allcustomers

Qualifications:

• CDK experience preferred
• An aptitude for customer relations/service
• Ability to sell required maintenance
• Ability to work as a part of a TEAM
• Ability to work in a fast-paced environment

If you are searching for anopportunity to grow your career while adding value to our team, then this roleis for you. We invite you to submit your resume, in confidence, for our reviewand consideration.

ABOUT US

In addition to working with and learning from a team of leadingprofessionals in the automotive industry, our benefits include:

Discounted employeevehicle purchase program

Job-specific coaching& training programs

Employee wellness &assistance programs

Employee social events

Build your career with a team that is driven by excellence, integrityand innovation.

Discover Dilawri.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. Weare committed to recruiting, hiring, training and promoting qualified people ofall backgrounds, and make all employment decisions without regard to anyprotected status. Accommodation isavailable upon request for applicants with disabilities in the recruitment andassessment process and when hired.