Service Advisor

Mercedes-Benz Heritage Valley; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Employee vehicle plan

Employee assistance

Career development

Job summary

Mercedes Benz Heritage Valley in Canada is seeking a Service Advisor to deliver an exceptional customer experience for vehicles serviced at our dealership.

You will estimate costs and times for repairs, greet customers, discuss needs, answer inquiries, and coordinate with technicians to ensure repairs are completed correctly.

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role.
• CDK experience is an asset.
• Strong automotive knowledge and customer focus.
• Ability to set and achieve targets in a fast-paced environment.
• Excellent communication and interpersonal skills.

Responsibilities

• Estimate repair costs and time for repairs.
• Welcome customers and discuss their needs.
• Answer inquiries in person or by phone.
• Develop repair estimates including materials and labor.
• Prepare repair orders detailing problems or symptoms.
• Connect customers to the right technician.
• Test-drive vehicles to verify repairs.
• Maintain service records of issues and actions.

Skills

Customer service

Interpersonal skills

Communication skills

Target driven

Tools

CDK experience

CRM systems

Job description

Salary Range: $70,000.00 To $110,000.00 Annually

Join the ride!

Mercedes Benz Heritage Valley

is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

What drives your day-to-day?

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

What are the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

The Perks.

• Experience and desire to work with technology
• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.