Service Advisor

BCAA; Vancouver; On-site; CAD 41,000 - 52,000; Full time

Job summary

Join a forward-thinking organization as a Service Advisor, where your role is pivotal in delivering exceptional customer experiences. You'll assist clients in navigating insurance options, ensuring their peace of mind while building lasting relationships. This position offers a unique opportunity to grow within a supportive environment, with comprehensive training and development programs. As part of a top employer in British Columbia, you'll contribute to meaningful work that positively impacts the community. If you're passionate about service and eager to learn, this is the perfect opportunity for you.

Benefits

Flexible benefits supporting health

Career development opportunities

Paid time off including vacation

BCAA membership with perks

Performance bonuses

Pension plan

Incentives recognizing sales

Qualifications

• 2+ years in a sales and service environment.
• Commitment to obtain Level 1 Insurance License.

Responsibilities

• Greet customers and promote BCAA insurance products.
• Collaborate with support teams to recommend coverage.

Skills

Customer Service

Sales Skills

Problem Solving

Organizational Skills

Technology Proficiency (MS Office)

Education

Level 1 Insurance License

Completion of Autoplan Essentials

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to build stronger communities, we offer a variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Service Advisor based at our Park Royal location.

As a Service Advisor, you’ll be among the first people our customers meet when seeking advice to protect their homes, travel the world, and stay safe on BC roads. You’ll meet their needs by recommending memberships or travel and auto insurance.

Being a Service Advisor is your first step towards a rewarding career with BCAA. Your enthusiasm for creating signature customer experiences shines through each interaction, building loyal, long-lasting relationships that enable BCAA to be one of the most trusted organizations in British Columbia.

Who you are

• A lifelong learner! You’re open to learning new concepts and ways of working. On-the-job training is available, supported by leaders and colleagues.

• A problem solver who loves challenges. Organized yet flexible, thriving in a workplace where no two days are the same.

• You work well under pressure, balancing multiple priorities while remaining calm and polite in a fast-paced environment.

• A team player who enjoys helping others and contributing to your community. Making a difference in someone’s day makes your day too!

During a typical day, you will:

• Greet our customers in person and over the phone, promoting BCAA insurance products and services tailored to their needs, including new memberships, travel insurance, ICBC, and optional auto insurance.

• Collaborate with BCAA Support Teams and Underwriting to recommend appropriate coverage.

• Identify cost-saving opportunities to support our customers’ life events and future needs.

• Work with team members to provide exceptional customer service and meet sales goals.

• Enhance your industry knowledge through participation in BCAA’s training courses, maintain your annual licensing, and stay updated on products and services in a supportive environment.

What you bring

• At least two years of experience in a sales and service environment.

• Level 1 Insurance license (or a commitment to obtain it within 45 days, with BCAA providing support).

• Completion of Autoplan Essentials (or a commitment to complete within three months, supported by BCAA).

• A clean Errors & Omissions history and good standing with the Insurance Council of BC.

• Comfort with technology, including MS Office (Word, Excel, PowerPoint, Outlook).

• Bonus qualifications: CAIB certification, knowledge of ICBC systems, and multilingual abilities beyond English.

Internal Applicants: The application deadline is end of day May 5, 2025. This is a Grade 5 position.

The salary range is $41,278.32 to $51,597.96, determined by knowledge, skills, experience, certifications, market demand, and internal equity. The role includes a performance bonus target of 12.5%, up to 21.5%.

What we offer:

• The opportunity to make a difference daily in the lives of British Columbians, BCAA Members, and communities.

• Career and personal development opportunities.

• Incentives recognizing sales and performance.

• Flexible benefits supporting health, lifestyle, and wellness.

• A competitive rewards package including salary bonuses, pension, and more.

• Paid time off, including vacation, wellness, volunteering, and cultural days.

• BCAA membership with perks and savings on various expenses.

• Meaningful work for a BC Top Employer committed to a people-first workplace.

*for permanent employees

We’re always looking for talented individuals. Apply today!

BCAA is an Equal Opportunity Employer, committed to accessible and inclusive employment. For support during application and recruitment, contact [e-mail].