RV Service Advisor

Fraserway RV; Abbotsford; On-site; CAD 30,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen RV Service Advisor, der leidenschaftlich daran interessiert ist, Kunden bei ihren RV-Abenteuern zu unterstützen. In dieser Rolle sind Sie der erste Ansprechpartner für Kunden, die Service und Wartung benötigen. Sie koordinieren Termine, erstellen Arbeitsaufträge und sorgen für eine nahtlose Kommunikation zwischen Kunden und Technikern. Mit einem starken Fokus auf Kundenservice und Problemlösung sind Sie Teil eines engagierten Teams, das kontinuierlich bestrebt ist, die Erwartungen der Kunden zu übertreffen. Wenn Sie eine positive Einstellung mitbringen und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karrierewachstums-Möglichkeiten

Umfassende Gesundheitsleistungen

Bursary-Programm für Mitarbeiter/Familien

Arbeitgeber-matched RRSP-Programm

Freundliches Arbeitsumfeld

Rabatte auf RV-Käufe und -Mieten

Qualifications

• Erfahrung im Kundenservice und in der Problemlösung.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu managen.

Responsibilities

• Begrüßung der Kunden und Verständnis ihrer Servicebedürfnisse.
• Erstellung und Verwaltung von Arbeitsaufträgen für Techniker.

Skills

Kundenservice

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Organisation

Analytische Fähigkeiten

Tools

Datenverwaltung Software

Job description

As an RV Service Advisor you love to solve problems and help get people back out on their RV adventures. This is an ideal role for someone that loves customer service, is resourceful, likes to stay organized, and makes everyone's day a little brighter.

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”

What You'll Do

Our RV Service Advisors are the first point of contact for our customers seeking service, maintenance, and repair for their RVs, ensuring they receive top-notch service from start to finish. Key responsibilities include:

• Greeting customers and understanding their service needs
• Scheduling and coordinating service appointments
• Creating and managing work orders, ensuring clarity and accuracy for our technicians
• Keeping customers informed throughout the repair process and providing timely updates
• Collaborating with technicians and warranty advisors to ensure seamless service delivery
• Performing quality control checks to uphold our high standards
• Providing estimates and discussing service options with customers
• Closing work orders promptly and ensuring accurate billing
  
  

What We're Looking For

While experience in the RV or automotive industry is a plus, we value skills and personality above all. We're looking for someone who:

• Has exceptional communication and customer service skills
• Is highly organized and can manage multiple tasks efficiently
• Demonstrates problem-solving abilities and a proactive approach
• Works well under pressure and maintains a positive, professional attitude
• Is empathetic and can handle customer concerns with tact and diplomacy
• Has strong analytical skills to troubleshoot and resolve customer concerns
• A collaborative spirit and willingness to work alongside technicians and fellow service advisors
• Has good computer skills and is comfortable with data entry and scheduling software
  
  

It's important to know, the role requires flexibility to work various shifts, including Saturdays and overtime as needed.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.
  
  

Compensation: $22.00 - $30.00 based on experience

If you're excited for your next adventure and want to want to be part of a team that values top-notch customer service, we want to hear from you!

Please note as part of our recruitment process pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.

Don’t just work—thrive with us. Your next adventure starts here!