Service Advisor

Capilano Audi; North Vancouver; On-site; CAD 45,000 - 60,000; Full time

Job summary

Capilano Audi is seeking a Service Advisor to join their team. The ideal candidate will ensure customer satisfaction by accurately obtaining repair order information and explaining necessary work. This role includes monitoring repair processes and maintaining communication with clients. The position offers a dynamic work environment with mentoring from industry leaders and employee discounts.

Benefits

Employee discounts on vehicle purchases and leases

Employee discounts on service and parts

Competitive compensation

Innovative work environment

Qualifications

• Strong foundation in automotive technology and mechanics.

Responsibilities

• Ensure customer satisfaction and greet clients courteously.
• Obtain pre-authorization costs and monitor repair orders.
• Review CSI monthly score and performance.

Skills

Customer Satisfaction

Automotive Technology

Tools

Tekion

Job description

Looking for a great opportunity to work in Canada’s largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you!

Dilawri life is full of excitement, click here for a glimpse into the road ahead.

Capilano Audi is currently looking to fill a position of a Service Advisor.

Reporting to the service manager, the service advisor is responsible for promptly and courteously serving all service customers. This person will ensure they accurately obtain all required information on repair orders, fully explain required work, and obtain proper authorization for the required work while maintaining focus on Customer Satisfaction and Labor Sales.

• Tekion experience would be an asset

Duties and Responsibilities :

• Ensure customer satisfaction.
• Promptly meet and greet all clients in a friendly and courteous manner.
• Handle client concerns and misunderstandings with courtesy and tact.
• Complete vehicle inspections.
• Obtain pre-authorization costs, parts availability, and payments.
• Review and monitor all appointment files, recommendations, scheduled maintenance, and check for previous service recommendations.
• Explain what service or repair is recommended to customers.
• Monitor repair process, check job status, and update work in process.
• Monitor all repair orders from opening to closing and ensure that customers are updated on progress.
• Review CSI monthly score and day-to-day performance.
• Review with the customer loaner policies and warranty details.

Possess a strong foundation and understanding of automotive technology and mechanics.

• Other duties as assigned by management.

Advantages of the Dilawri Lifestyle :

• Firsthand mentoring from auto industry leaders.
• Innovative, exciting work environment.
• Employee discounts on vehicle purchases and leases.
• Employee discounts on service and parts.
• Competitive compensation.
• Exclusive Dilawri offers.
• A true Family culture.

Dilawri Group of Companies is Canada’s largest automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. Privately owned and operated by the Dilawri family since 1985, the company continues to expand its footprint in Canada, building on its history of excellence in the automotive industry. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry but also in the communities it serves, having established The Dilawri Foundation in 2002. The Foundation has contributed tens of millions of dollars across Canada supporting various charitable causes.

Visit our website to learn more about our company and the many reasons why you will want to work with us!

We thank all applicants in advance; only those selected for an interview will be contacted. Thank you for your interest.