Service Advisor

Peterbilt Pacific; Surrey; On-site; CAD 50,000 - 72,000; Full time

Job summary

A leading company in the automotive industry is seeking a Service Advisor to act as a liaison between customers and repair technicians. The role involves maintaining service records, overseeing repairs, and ensuring excellent customer service. The ideal candidate will possess strong organizational and communication skills, along with a solid understanding of heavy-duty truck repairs. This position offers a competitive salary and various employee benefits, including health and dental coverage, a pension plan, and growth opportunities.

Benefits

Extended Health & Dental Benefits

Pension Plan

Growth Opportunities

Paid Training

Long-term Job Security

Employee Assistance Program

Telus Health Virtual Care

Qualifications

• Previous experience as a Service Advisor.
• In-depth knowledge of heavy-duty truck repairs.
• Excellent written and verbal communication skills.

Responsibilities

• Acquire and maintain customer and vehicle information.
• Open repair orders and enter job descriptions.
• Process warranty and extended warranty claims.

Skills

Customer Service

Problem Solving

Negotiation

Conflict Resolution

Organizational Skills

Education

Grade 12 or GED

Job description

Job Title: Service Advisor

The Service Advisor acts as the communication liaison between customers and repair technicians, maintains service records, and oversees the scheduling of repairs.

At Peterbilt Pacific, we aim to conduct our business with integrity, excellence, productivity, and a positive attitude as our core values.

We prioritize the well-being of our people, customers, and business partners. Every employee at Peterbilt Pacific is vital to our success.

Our commitment is to continue delivering award-winning service and value that our community has come to expect from our dealership group.

Benefits

• Extended Health & Dental Benefits (Premiums Paid by Employer, Employer Contribution)
• Pension Plan
• Growth Opportunities
• Paid Training
• Long-term Job Security
• Employee Assistance Program
• Telus Health Virtual Care

Responsibilities

1. Acquire and maintain customer and vehicle information.
2. Consult vehicle files for recalls or warranty repairs.
3. Obtain credit approval if necessary.
4. Open repair orders and enter job descriptions.
5. Coordinate requirements for new and used truck departments.
6. Manage repair order requests on new sales and coordinate with parts department.
7. Handle service department calls and direct them appropriately.
8. Follow-up with customers regarding repairs and additional repairs needed.
9. Maintain MVI decals and paperwork.
10. Distribute purchase order numbers.
11. Keep service and warranty department files current.
12. Assist Service Manager, Warranty Admin, and Shop Foreman as needed.

Warranty Duties

• Provide excellent customer service and maintain relationships.
• Process warranty and extended warranty claims based on repair orders and reports.
• Prepare and ship warranty parts as requested.
• Review warranty repair orders for proper documentation and troubleshooting.
• Forward warranty work orders to the Centralized Warranty Department.
• Handle warranty inquiries and resolve customer complaints.
• Notify customers of recalls and warranty repairs.
• Follow up on parts orders and schedule repairs.
• Communicate with the warranty department regularly.

Qualifications

• Previous experience as a Service Advisor.
• Grade 12 or GED required.
• Excellent customer service skills.
• In-depth knowledge of heavy-duty truck repairs.
• Good computer skills.
• Excellent written and verbal communication skills.
• Strong organizational skills related to workload and time management.
• Effective problem-solving, negotiating, and conflict resolution skills.

Compensation

Rate: $50,000 - $72,000 annually + Variable Compensation