Service Advisor

BCAA; Burnaby; On-site; CAD 41,000 - 52,000; Full time

Job summary

Join a leading company as a Service Advisor in Burnaby, where you'll be the first point of contact for customers seeking insurance advice. This full-time role offers a competitive salary, performance bonuses, and opportunities for career growth while making a difference in BC communities.

Benefits

Career development support

Performance-based incentives

Flexible benefits

Paid time off

BCAA membership perks

Qualifications

• At least two years of experience in sales and service environments.
• Good standing with the Insurance Council of BC.

Responsibilities

• Greet customers and promote BCAA insurance products.
• Collaborate with teams to recommend appropriate coverage.
• Identify cost-saving opportunities for customers.

Skills

Problem Solving

Customer Service

Sales

Teamwork

Education

Level 1 Insurance License

Completion of Autoplan Essentials

Tools

MS Office Suite

Job description

Join to apply for the Service Advisor role at BCAA.

We are currently hiring a Service Advisor based in our Burnaby location.

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share, and Evolve E-Bike Share. With a long history of keeping roads safe and giving back to build stronger communities, we offer meaningful, rewarding careers that move BC forward.

Role Overview

As a Service Advisor, you’ll be one of the first people our customers meet when seeking advice to protect their homes, travel, and ensure safety on BC’s roads. Your responsibilities include recommending memberships, travel, and auto insurance to meet their needs.

Who You Are

• A lifelong learner, open to new concepts and ways of working. On-the-job training and support from leaders and colleagues are provided.
• A problem solver who enjoys challenges, organized yet flexible, thriving in a dynamic environment.
• Able to work well under pressure, balancing priorities calmly and politely.
• A team player who enjoys helping others and contributing to the community.

Daily Responsibilities

• Greet customers in person and over the phone, promoting BCAA insurance products and services, including memberships, travel insurance, ICBC, and auto insurance.
• Collaborate with Support Teams and Underwriting to recommend appropriate coverage.
• Identify cost-saving opportunities for customers’ life events and future needs.
• Work with team members to provide exceptional service and meet sales goals.
• Participate in training to increase industry knowledge, maintain licensing, and stay updated on products and services.

Qualifications

• At least two years of experience in sales and service environments.
• Level 1 Insurance license (or a commitment to obtain within 45 days, supported by BCAA).
• Completion of Autoplan Essentials (or a plan to complete within three months, supported by BCAA).
• Good standing with the Insurance Council of BC, with limited Errors & Omissions history.
• Comfortable with technology, including MS Office Suite.
• Bonus: CAIB certification, knowledge of ICBC systems, multilingual abilities.

Additional Details

Application deadline for internal applicants is May 16, 2025. Salary ranges from $41,278.32 to $51,597.96, with performance bonuses up to 21.5%. This is a Grade 5, full-time position with benefits and opportunities for growth.

What We Offer

• The opportunity to make a difference in the lives of BC residents and communities.
• Career development and personal growth support.
• Performance-based incentives and benefits.
• Flexible benefits, wellness support, and a competitive rewards package.
• Paid time off, including vacation and wellness days.
• BCAA membership perks and discounts.
• A supportive, inclusive workplace committed to accessibility and diversity.

How to Apply

We’re always looking for talented individuals. Apply today! For support with your application, contact [e-mail].