Customer Service Advisor

M Group Services Plant & Fleet Solutions; City of Langley; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen im Bereich Infrastruktur sucht leidenschaftliche Kundenserviceberater, die in einem hybriden Arbeitsumfeld tätig sind. In dieser Rolle werden Sie dafür verantwortlich sein, Kundenanfragen effektiv zu bearbeiten und die Kundenerfahrung zu verbessern. Mit einem starken Fokus auf Teamarbeit und persönliches Wachstum bietet diese Position die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das Wert auf Sicherheit und Kundenzufriedenheit legt. Profitieren Sie von einem umfassenden Leistungspaket, das unter anderem einen beitragsorientierten Rentenplan und 25 Tage Urlaub umfasst. Wenn Sie bereit sind, einen Unterschied zu machen, dann bewerben Sie sich jetzt!

Benefits

Beitragsorientiertes Rentensystem

24/7 Online-GP-Service

Mitarbeiterunterstützungsprogramm

Einzelhandelsrabatte über My Rewards

Lebensversicherung

Fahrrad zur Arbeit

Erhöhte Urlaubsansprüche

Belohnungs- und Anerkennungssysteme

Gesundheitsvorsorgeplan

Discretionary Bonus Scheme

Qualifications

• Leidenschaft für hervorragenden Kundenservice.
• Erfahrung in einem Call-Center oder Kundenservice-Umfeld.

Responsibilities

• Verwaltung von Kundenanfragen und Buchung von Terminen.
• Zusammenarbeit mit dem Customer Experience Team zur Problemlösung.

Skills

Kundenservice

Call-Center-Erfahrung

Verwaltungskompetenz

Interpersonelle Fähigkeiten

Teamgeist

Zusätzliche Sprachen

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. We deliver essential infrastructure services for life, prioritizing safety, client and customer centricity, all within a friendly, fun, and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance, and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. With over 140 years of combined experience in engineering and infrastructure, we are problem solvers.

This role is within our Demand Management and Network Infrastructure team, which looks after 60 million meters and provides advanced metering solutions to help manage demand for essential suppliers.

Want to be a part of it?

What will you be doing?

We are recruiting Customer Service Advisors based out of our Langley office. You will ensure all customers are dealt with effectively, accurately, and promptly. You will support the Customer Experience Team with daily operations, handle inbound and outbound calls, manage customer enquiries, book appointments, and accurately capture call data to assist management reporting.

You will work with the Customer Experience Manager and Team Leaders to promote Morrison Water Services, escalate service failures or priority issues, and maintain ownership of customer issues until resolution. You will strive to outperform personal and team targets, as well as service level agreements.

This is a hybrid role requiring a minimum of 2 days per week in the office. We will provide necessary equipment; you need a good Wi-Fi connection and a quiet workspace at home.

Assessment and Start Dates

In light of a new contract, we are recruiting over 100 positions. The next assessment days are:

• 1st Assessment Day: Tuesday 27th May 2025, with sessions from 08:45am – 12:00pm and 12:45pm – 4:00pm
• Start date: Monday 9th June 2025
• 2nd Assessment Day: Wednesday 28th May 2025, with sessions from 08:45am – 12:00pm and 12:45pm – 4:00pm
• Start date: Monday 9th June 2025

If successful, we will email you to book an assessment slot. You must bring proof of Right to Work in the UK and current address. Training begins three weeks after the start date at Worcester House.

Further Assessment and Start Dates

Between June and August 2025. For later assessment and start dates, contact [e-mail].

What You’ll Bring

• Passion for delivering excellent customer service
• Experience in a call centre or customer service environment
• Proven administration and customer service skills
• Strong interpersonal skills and team spirit
• Additional languages are a plus

What’s in it for you?

We offer benefits such as:

• Matched or contributory pension scheme
• 24/7 online GP service
• Employee assistance program
• Retail discounts via My Rewards portal
• Life assurance
• Cycle to work, salary finance, and give as you earn schemes
• Enhanced leave entitlements
• Reward and recognition schemes

Additional benefits include:

• Health Care Cash Plan
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Referral rewards

About Us

We aim to be an employer of choice, supporting diversity and talent. We actively recruit army veterans and foster inclusive environments through our ENABLE networks. Our values—responsibility, openness, teamwork, and ambition—guide our culture and work ethic.

Whether you're a trainee, apprentice, graduate, or experienced professional, we offer industry-recognized training and development. Join us during an exciting time to make a difference in infrastructure services.

Please note: Roles may close early; apply promptly. Successful candidates may undergo background checks and drug testing as part of the onboarding process.