Automotive Service Advisor

Morrey Auto Group; Burnaby; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Full-time Automotive Service Advisor to join their dynamic Service Team. In this role, you will deliver outstanding customer service by managing service appointments, writing repair orders, and educating customers on their vehicle maintenance needs. You will thrive in a fast-paced environment, ensuring customer satisfaction and maximizing revenue per work order. This position offers a strong compensation plan, ongoing training, and opportunities for career advancement in a diverse and inclusive culture.

Benefits

Strong compensation plan

Competitive health plan

Ongoing training and development support

Opportunities for career advancement

Diverse and inclusive culture

Qualifications

• 2+ years of related experience in automotive service.
• Strong customer service and sales experience.

Responsibilities

• Provide exceptional customer service in booking service appointments.
• Write service repair orders and promote sales of services.

Skills

Customer Service

Multitasking

Communication

Detail Orientation

Education

High School Diploma

Automotive Certification

Tools

DMS Software (CDK preferred)

Job description

Morrey Nissan Infiniti of Burnaby is a member company of the Morrey Automotive Group, a family owned company.

We are offering a position of a Full-time Automotive Service Advisor to join the Service Team at Morrey Nissan Infiniti of Burnaby. In this role you will provide exceptional customer service in the booking of service appointments, writing of repair orders to resolve customer vehicle concerns, recommending services and ensuring our customer’s vehicles are safely maintained to manufacturer specifications, and educating customers on servicing and repair needs while translating standard repair terminology into common terminology. We pride ourselves in building relationships with our customers.

KEY RESPONSIBILITIES:

• Prompt and professional greeting of customers that come through our door
• Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
• Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
• Promote sales of appropriate servicing, parts, & accessories
• Effectively communicating with guests over the phone and in person
• Maximizing revenue per work order while maintaining customer
• Overseeing the service & repair process of one’s customer from beginning to end
• Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs

YOU ARE:

• Customer service oriented with a passion to build relationships with customers
• Detail-oriented in all aspects of the customer visit
• Has the desire to perform at the highest level in a high performing team
• Able to time manager your workload, deadlines, and fulfill the demands of the busiest Nissan Service Department in the

Requirements

• Must have 2+ years of related experience
• Automotive experience preferred

• Forward facing customer service experience or sales experience
• Strong ability to multitask
• Able to work in a fast-paced environment
• Must have a valid driver’s license and clean drivers abstract
• Experience with DMS software (CDK preferred)
• Multi-language an asset

Benefits

• Strong compensation plan
• Competitive health plan
• Ongoing training and development support
• Opportunities for career advancement
• Diverse and inclusive culture