Service Advisor

Steele Auto Group; Hebbville; On-site; CAD 29,000 - 35,000; Full time

Benefits offered by this job

Matched Retirement Savings

Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Steele University

Job summary

Bridgewater Volkswagen is seeking a Service Advisor to welcome clients and guide them through the service experience with clarity and care. You will confirm coverage, prepare estimates, and communicate timelines to ensure a seamless visit.

The role emphasizes customer-first service and relationship-building within a dealership environment. Ideal candidates bring strong communication, a problem-solving mindset, and organizational skills.

Qualifications

• Experience in a dealership is helpful but not required.
• Strong communication and interpersonal skills are essential.
• Ability to deliver a high-quality service experience and build relationships.

Responsibilities

• Welcoming clients with professionalism and listening to understand vehicle concerns.
• Confirm service coverage or warranties and communicate next steps.
• Prepare accurate estimates for labour, parts and materials.
• Create detailed repair orders reflecting input and diagnostics.
• Keep clients informed with updates, timelines and follow‑ups.
• Maintain accurate service records and follow service standards.
• Identify opportunities to enhance the client experience.

Skills

Customer service

Communication

Problem solving

Organizational skills

Valid driver's license

Job description

Job Details

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you: Your passion. Your purpose. Your potential.

Where Service Meets Excellence: Join Bridgewater Volkswagen as a Service Advisor

At Bridgewater Volkswagen, every interaction is an opportunity to deliver exceptional service and build lasting relationships with our customers. As a Service Advisor, you’ll be the welcoming face and trusted partner our clients rely on, guiding them through their service experience with clarity, care, and confidence. In this role, you’ll ensure each visit is seamless, efficient, and stress‑free. Your attention to detail and customer‑first mindset will help you anticipate needs, communicate effectively, and deliver solutions that not only meet expectations but exceed them.

This is more than a service role, it’s an opportunity to take ownership of the customer experience from start to finish. If you’re passionate about building relationships, thrive on clear communication, and take pride in delivering a high‑quality service experience, we invite you to join a team that values both its clients and its people!

Hourly Wage Range: $21.40 – $25.70, Plus Performance Bonus

What Your Day Looks Like

• Welcoming clients with professionalism and listening closely to understand their vehicle concerns.
• Accurately confirming service coverage or warranties and clearly communicating next steps.
• Preparing precise estimates for labour, parts and materials.
• Creating detailed repair orders that reflect both client input and technician diagnostics.
• Keeping clients informed with transparent updates, realistic timelines and thoughtful follow‑up.
• Maintaining accurate service records and staying aligned with our service standards.
• Proactively identifying ways to enhance the client experience through every interaction.

What You Bring To The Team

• Experience in a dealership is great, if not, don’t worry just bring your positive attitude!
• A hands‑on, problem‑solving attitude, ready to jump in, tackle challenges, and keep things moving.
• Excellent communication and interpersonal skills.
• A professional, composed and collaborative mindset.
• Strong organizational skills and the ability to manage multiple priorities.
• A valid driver’s license with a clean driving abstract.

Why You Will Love Working With Steele Auto Group

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

Role

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full‑time, part‑time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer‑matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost‑shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursement immediately, no waiting required!
• Access to Steele University – you will get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

While we make every effort to post our rates accurately, some websites may display salary estimates for this position without our involvement. These figures are generated independently for general comparison and are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role‑specific compensation details with candidates selected to move forward in the recruitment process.

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process. If you are contacted for an interview and require accommodation, please let us know. We are here to support you in every step of the way.

Learn more about us at www.steeleauto.com