Service Advisor

Steele Auto Group; Dartmouth; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Retirement plan

Health & dental plans

Mental health support

Employee discounts

Boot reimbursement

Steele University

Job summary

Steele Volkswagen in Dartmouth, NS is looking for a Service Advisor to greet customers, assess vehicles, prepare estimates, and coordinate appointments, ensuring a smooth, confident experience from intake to delivery.

You will communicate service options clearly, maintain strong customer relationships, and stay current with manufacturer guidelines. A minimum of 1 year in a customer-focused role is required, along with a valid driver's license and a friendly, detail-oriented approach.

Qualifications

• Minimum 1 year in a customer-focused role.
• Professional and friendly approach.
• Strong communication skills.
• Detail-oriented and well organized with multitasking ability.
• Valid driver’s license with acceptable abstract.

Responsibilities

• Greet customers, assess vehicles, provide estimates, and coordinate appointments.
• Provide an extraordinary customer experience with professionalism and enthusiasm.
• Listen actively to customer concerns and address each situation appropriately.
• Verify warranty and service coverage; explain options clearly to customers.
• Develop accurate service estimates including parts, labor, and materials.
• Prepare detailed repair orders documenting vehicle symptoms, services, and technician recommendations.
• Maintain strong customer relationships and keep customers informed at every step.
• Keep up with manufacturer training as needed.

Skills

Customer service

Communication

Problem solving

Detail orientation

Team player

Job description

Steele VW
696 Windmill Rd
Dartmouth, NS B3B1C2, CAN

Description

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of itall, becauseeverything we do is driven by you. Your passion. Your purpose. Your potential.

Become the Face of Trust, Quality, and Excellence as a Service Advisor at Steele Volkswagen!

Steele Volkswagen is looking for someone to bring their passion for helping people and their drive for problem solving as a Service Advisor! As a Service Advisor, you will be the face that keeps our customers moving with confidence. From greeting customers, explaining services and repairs, to sending each client back on the road, you will play a crucial role in keeping our dealership services running smoothly. If you enjoy being a part of a supportive, high-energy crew and want to help make each customer feel like a part of the Volkswagen family, join us today and be the person who ends every visit with a smile!

• Greeting customers, assessing vehicles, providing estimates, and coordinating appointments.
• Provide an extraordinary customer experience, welcoming guests with professionalism and enthusiasm.
• Listen actively to customer concerns and handle each situation appropriately.
• Verify warranty and service coverage, ensuring customers understand their options clearly.
• Develop accurate service estimates, communicating costs for parts, labor, and materials.
• Prepare detailed repair orders, documenting vehicle symptoms, necessary services, and technician recommendations.
• Maintain strong customer relationships and keep the customer in the know every step of the way!
• Keep up with any manufacturer training on an as need basis.

What You Bring:

• Previous Service Experience – A minimum of 1 year in a customer focused role required.
• Professional & Friendly Approach – A customer-first mindset with a warm and welcoming demeanor.
• Strong Communication Skills – You create trust and long-term relationships effortlessly.
• Detail-Oriented & Organized – You efficiently manage service details, schedules, and follow-ups.
• Valid Driver’s License – With an acceptable driver’s abstract.

Why You will Love Working with Steele Auto Group:

At Steele Auto Group, you are not just joining a company; you are joining a community where you will be empowered to exceed expectations and develop your full potential.

We believe in rewardinghard workand supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to, some or, all the following:

• 100% Matched Retirement Savings Plan – Put your future at ease with our employer-matched RSP plan, with a maximum of 4% after just 3 months and a maximum of 5% after 5 years!
• Flexible Health & Dental Plans – Choose from six cost-shared plans tailored to your lifestyle. Affordable, dependable coverage for the people who matter most. Enjoy peace of mind knowing you and your family are covered.
• Mental Health & Wellness Support – 24/7 confidential support for you and your family through EFAP.
• Employee Discounts – On vehicle purchases, parts, and service at any of our locations.
• Work Boot Reimbursement – Reimbursementimmediately, no waitingrequired!
• Access to Steele University – you will get engaging, role‑specific training, learn anytime anywhere, track your progress, and earn rewards as you grow your skills!

Steele Auto Group is committed to creating a workplace where your talents are recognized, your growth is championed, and your potential is limitless. We invest in our people, promote from within, and foster a fair, inclusive, and opportunity‑rich environment. As part of this commitment, we ensure that every candidate feels valued and supported throughout the recruitment process.If you are contacted for an interview and require accommodation, please let us know.We are here to support you in every step of the way.