Service Manager

Steele Auto Group; Halifax; On-site; CAD 85,000 - 125,000; Full time

Benefits offered by this job

100% matched Retirement Savings Plan

Flexible Health & Dental Plans

Mental Health & Wellness Support

Employee Discounts

Work Boot Reimbursement

Steele University

Job summary

Steele Auto Group in Halifax is seeking a Service Manager to lead a high-performing service department. You will coach Advisors, Technicians, and support staff while delivering an ownership experience worthy of the Audi brand.

The role focuses on operational excellence, employee development, and customer satisfaction in a luxury automotive setting. The ideal candidate has 3+ years of automotive leadership, a customer-first mindset, strong communication, and the ability to drive productivity and

Qualifications

• 3+ years automotive leadership experience in a service environment.
• Customer-first mindset with a passion for delivering exceptional service.
• Strong organizational and communication skills.
• Experience managing department performance, workflow, and priorities.
• Collaborative leader who builds relationships with employees, customers, and partners.
• Luxury automotive experience is a strong asset.

Responsibilities

• Lead, coach, and develop Advisors, Technicians, and support staff.
• Champion an elevated customer experience reflecting premium standards.
• Drive department performance balancing customer satisfaction, employee engagement, and financial results.
• Oversee daily service operations for efficient workflow and quality workmanship.
• Collaborate with Parts, Sales, and other departments for a seamless ownership experience.
• Monitor KPIs and identify opportunities to improve productivity and profitability.
• Provide leadership on complex customer concerns when needed.
• Foster accountability, recognition, and continuous improvement through coaching.

Skills

Leadership experience

Customer service mindset

Organizational skills

Communication skills

Problem solving

Collaboration

Job description

Job Details

At Steele Auto Group, work is more than a job. It is a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you. Your passion. Your purpose. Your potential.

Lead Excellence. Elevate Every Experience. Join Audi of Halifax as Our Next Service Manager.

Luxury is built on precision, but loyalty is built on people. At Audi of Halifax, every service visit is an opportunity to exceed expectations, build lasting relationships, and deliver an ownership experience worthy of the four rings. As our next Service Manager, you'll lead a team that shares a passion for performance, innovation, and uncompromising customer care. You will empower your team to deliver exceptional service, build lasting customer relationships, and create an environment where employees are engaged, supported, and inspired to do their best work.

This is an opportunity to lead a high-performing Service Department where operational excellence, employee development, and an elevated customer experience go hand in hand. If you are a collaborative leader who enjoys coaching others, driving results, and creating memorable experiences for every customer, we'd love to meet you.

Compensation: based on knowledge, skills and experience.

What You Will Be Doing

• Lead, coach, and develop a team of Advisors, Technicians, and support staff while fostering a positive, engaged workplace culture.
• Champion an elevated customer experience that reflects the premium standards of the Audi brand.
• Drive department performance by balancing customer satisfaction, employee engagement, and financial results.
• Oversee daily service operations, ensuring efficient workflow, quality workmanship, and timely vehicle delivery.
• Collaborate with Parts, Sales, and other departments to create a seamless ownership experience.
• Monitor key performance indicators and identify opportunities to improve productivity, efficiency, and profitability.
• Support technical problem solving and provide leadership on complex customer concerns when needed.
• Build a culture of accountability, recognition, and continuous improvement through ongoing coaching and development.

What We Are Looking For

• 3+ years of automotive leadership experience, ideally within a service environment.
• A proven leader who inspires, motivates, and develops high-performing teams.
• A customer-first mindset with a passion for delivering exceptional service experiences.
• Strong organizational, communication, and problem solving skills.
• Experience managing department performance, workflow, and operational priorities.
• A collaborative leader who builds strong relationships with employees, customers, and manufacturer partners.
• Previous luxury automotive experience is considered a strong asset.

Why You Will Love Working With Steele Auto Group

At Steele Auto Group, you are not just joining a company, you are joining a community where you will be empowered to exceed expectations and develop your full potential.

Role

We believe in rewarding hard work and supporting every part of your journey. That is why our Total Rewards package is built to help you thrive, physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term), eligible employees can look forward to some or all of the following:

• 100% Matched Retirement Savings Plan - with employer matching up to 4% after just 3 months and up to 5% after 5 years.
• Flexible Health & Dental Plans - with six cost shared options designed to fit your lifestyle.
• Mental Health & Wellness Support - through our confidential Employee and Family Assistance Program.
• Employee Discounts - on vehicle purchases, parts, and service across all Steele Auto Group locations.
• Work Boot Reimbursement - available immediately.
• Steele University - offering role specific training, professional development, and opportunities to grow your career.

While we strive to post accurate compensation ranges, some external websites may display estimates not verified by Steele Auto Group. Final compensation details will be discussed with candidates selected to move forward.

Steele Auto Group is committed to a fair, inclusive, and supportive workplace. We promote from within, invest in development, and value every candidate's experience. Accommodation is available throughout the recruitment process, just let us know.

In just a few minutes, the Steele Auto Group career world is at your fingertips. Internal candidates: Please apply through the careers page to ensure you are identified as an internal applicant.