SERVICE ADVISOR

Bannister Automotive Group; Grande Prairie; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in automotive services is seeking dedicated Service Advisors to enhance customer experience. In this pivotal role, you will act as the bridge between customers and technicians, ensuring a seamless service process. Ideal candidates will possess strong communication skills and a passion for customer service, along with knowledge of vehicles and motorcycle systems. Join a friendly and professional team that values both employees and customers, and enjoy a comprehensive benefits package after the probation period. This is a fantastic opportunity to grow your career in a supportive environment.

Benefits

Comprehensive Benefits Package

Flexible Working Hours

Commission Opportunities

Qualifications

• Previous experience as a Service Advisor is an asset.
• Knowledge of vehicles and automotive systems is beneficial.

Responsibilities

• Greet customers and document their service requirements.
• Provide accurate estimates for service costs and timeframes.
• Liaise between customers and service technicians.

Skills

Communication Skills

Customer Service

Motorcycle Knowledge

Organizational Skills

Multitasking Abilities

Education

High School Diploma

Training in Motorcycle Technology

Tools

Service Management Software

Job description

Grande Prairie Honda and Kia – divisions of Bannister Automotive Group - are looking for top-notch Service Advisors to add to our team! We are a dealership group dedicated to offering a friendly and professional environment where both employees and customers feel welcome.

As a Service Advisor you will play a crucial role in ensuring a positive customer experience by serving as a liaison between our customers and our service technicians. You will be responsible for greeting customers, understanding their service needs, and coordinating the necessary repairs or maintenance.

The ideal candidate will possess strong communication skills, motorcycle / Harley Davidson knowledge, and a passion for delivering exceptional customer service.

What We Offer :

• Hours : Tuesday-Saturday 8am-5pm (with occasional days going until 6pm)
• Salary : $50,000-$90,000 / year (Base plus commissions)
• Comprehensive benefits package after probation period

Responsibilities :

• Greet customers in a friendly and professional manner
• Listen to customer concerns and document their service requirements
• Provide accurate estimates for service costs and timeframes
• Schedule appointments and communicate effectively with customers regarding service updates
• Liaise between customers and service technicians to ensure a smooth service process
• Explain service recommendations to customers and address any questions or concerns
• Process service orders and invoices accurately
• Maintain up-to-date knowledge of the dealership’s products and services
• Handle customer inquiries and complaints with professionalism and resolution
• Collaborate with other team members to ensure efficient workflow in the service department

Qualifications :

• Previous experience as a Service Advisor is an asset
• Excellent customer service and communication skills
• Knowledge of vehicles and automotive systems an asset
• Strong organizational and multitasking abilities
• Proficient computer skills, including experience with service management software
• Team-oriented with a positive attitude
• Ability to work in a fast-paced environment
• High school diploma or equivalent; additional education or training in motorcycle technology is a plus

Bannister Automotive Group is an equal opportunity employer and we encourage candidates from all backgrounds to apply.

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