Service Advisor

J.D. Irving, Limited; Dieppe; On-site; CAD 49,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

RRSP match

Health benefits

Life insurance

Disability benefits

Maternity leave top-up

Paid vacation 15 days

Fitness reimbursement

Paid training

Clothing allowance

Employee recognition

Company discounts

Training programs

Job summary

J.D. Irving, Limited in Dieppe is seeking a Service Advisor to join the team. The successful candidate will be enthusiastic, highly motivated, and dedicated to delivering excellent customer service at the branch.

Shifts vary Mon-Fri: 7:30 am–4 pm, 12 pm–8 pm, or 4 pm–12 am, with comprehensive benefits and training provided.

Qualifications

• Experience as a service advisor in the heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK, Exceed or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.

Responsibilities

• Welcome customers to the branch, acquire information and open repair orders as required.
• Assist in assigning priority of work and time to complete repairs.
• Record and file all documents related to repair orders, incl. getting background info from technicians for warranty purposes.
• Close repair orders.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account prior to releasing vehicles.

Skills

Multitasking

Customer service

Communication

Bilingualism

Tools

MS Office

CDK

Exceed

Job description

We currently have an opening for a

Shifts can be vary Monday to Friday, from 7:30 am to 4 pm, from 12 pm to 8:00 pm or from 4:00 pm to 12:00 am.

We Offer

• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top-up program
• 15 days of paid vacation
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs

Job Description

We currently have an opening for a Service Advisor in our Dieppe location. The successful candidate will need to be an enthusiastic, highly motivated individual who is passionate about providing excellent customer service.

Shifts can be vary Monday to Friday, from 7:30 am to 4 pm, from 12 pm to 8:00 pm or from 4:00 pm to 12:00 am.

We Offer

• Quarterly bonus
• Registered retirement savings plan with company match
• Health, dental, vision and prescription benefits
• Life insurance
• Disability benefits
• Maternity leave top-up program
• 15 days of paid vacation
• Paid sick time
• Fitness reimbursement program
• Paid training
• Clothing allowance program
• Employee recognition program
• Company discounts
• Excellent training programs

Salary Range

$ 48.500-$ 70.000

Responsibilities

• Welcome customers to the branch, acquire information and open repair orders as required.
• Assist in assigning priority of work and time to complete repairs.
• Record and file all documents related to repair orders, incl. getting background info from technicians for warranty purposes.
• Close repair orders.
• Present and explain repair invoices to customers.
• Ensure invoices are paid or placed on account prior to releasing vehicles.

Qualifications

• Experience as a service advisor in the heavy truck industry preferred.
• Heavy equipment or automotive experience will be considered an asset.
• Knowledge of MS Office suite, CDK, Exceed or other shop software.
• Bilingualism would be an asset.
• Capable of multitasking.