Service Advisor

Velocity Vehicle Group; Abbotsford; On-site; CAD 30,307 - 35,817; Full time

Benefits offered by this job

Competitive hourly pay

Generous vacation

RRSP matching

Company benefits: medical, dental, and

Job summary

Velocity Truck Centres Canada in Abbotsford, BC is seeking a Service Advisor. Be the first point of contact for customers, assess vehicle concerns, check recalls, and keep clients informed about repairs. You will prepare repair orders, verify warranty coverage, and explain estimates and timelines.

Join a team that values clear communication, efficient service, and customer satisfaction. Location is Abbotsford, shift Monday–Friday, with competitive compensation and benefits.

Qualifications

• Proven technical expertise in vehicle diagnostics and repairs.
• Knowledge of trucks and parts inventory and processes.
• Excellent problem-solving and decision-making abilities.
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to communicate clearly with customers and team members.

Responsibilities

• Greet customers and understand vehicle concerns.
• Check recalls, review maintenance records, and obtain vehicle details.
• Explain estimates, updates, and repairs to customers.
• Verify warranty coverage and service contracts; explain exclusions.
• Prepare and process repair orders and approvals.
• Monitor repairs to ensure timely completion and quality work.
• Print and close out repair orders and warranties; handle payments.

Skills

Technical expertise

Trucks & parts knowledge

Problem solving

Organizational skills

Customer service

Job description

What We Offer

• Attractive Compensation: $24 / hr +
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching
• Comprehensive Benefits: Company‑paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account.

Location: Abbotsford, BC.

Shift: Monday to Friday

Position Overview

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Job Duties

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

Required Skills and Qualifications

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent problem‑solving skills
• Strong organizational skills
• Able to work in fast‑paced environment
• Work well with internal and external customers

Who We Are

Velocity Truck Centres Canada provides full‑service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed to Speed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.