Service Advisor

Mister Transmission; Mississauga; On-site; CAD 54,443,000 - 71,635,000; Full time

Job summary

Mister Transmission in Mississauga is seeking a confident front-counter professional to own the customer journey from first contact through vehicle pickup. You will greet customers, capture concerns, create work orders, and schedule appointments, while clearly communicating with technicians and customers about estimates, parts delays, and scope changes.

Ideal candidates bring at least 2+ years of automotive service advising, plus excellent communication, organization, and data-entry skills to

Qualifications

• 2+ years automotive service advising experience is preferred.
• Excellent verbal and written communication skills.
• Strong organization, prioritization and follow-through in a busy environment.
• Comfort discussing repair estimates and handling customer objections professionally.
• Strong computer literacy and accurate data entry.
• High integrity: authorization and documentation must be precise.

Responsibilities

• Greet customers and manage incoming calls, emails, and in-person inquiries professionally.
• Capture customer concerns accurately and create complete work orders with correct information.
• Schedule appointments considering diagnostic time, technician capacity, parts availability and promised completion.
• Coordinate with technicians to ensure clear understanding of concerns and repair scope.
• Prepare and present estimates; explain findings in customer-friendly language.
• Obtain and document customer authorization before work proceeds.
• Provide proactive updates on diagnosis, cost, timing, and scope changes.
• Handle objections and service-recovery situations calmly and professionally.
• Coordinate vehicle drop-off, keys, paperwork, and transportation.
• Support parts lookup, ordering, returns, warranties and job staging.
• Ensure work orders and invoices are complete and ready for presentation.

Job description

Company Description

Automatic gearbox specialist with a focus on reconditioned gearboxes, transmissions, and torque converters for all makes and models. The organization provides comprehensive gearbox and transmission repairs, offering high-quality reconditioned units to meet diverse customer needs. With a combined experience of over 50 years, the team brings deep technical expertise and reliable service to every job. Located in Mississauga, the company is known for its specialized work and commitment to delivering efficient, long-lasting drivetrain solutions.

We are looking for a confident, organized and customer-focused front-counter professional who can own the customer journey from first contact through vehicle pickup. Automotive service-advisor experience is preferred, but we will also consider strong customer-service, sales, hospitality, banking, insurance, rental, telecom or other service-management backgrounds where the candidate can demonstrate excellent communication, judgment and follow-through.

Status: This is for an open vacancy

Compensation: $19.00 - $25.00 per hour

What you will do:

• Greet customers and manage incoming calls, email and in-person enquiries professionally.
• Capture customer concerns accurately and create complete work orders with correct customer and vehicle information.
• Schedule appointments with regard to diagnostic time, technician capacity, parts availability and promised completion.
• Coordinate with technicians so customer concerns, inspection findings and repair scope are clearly understood.
• Prepare and present estimates; explain technical findings in clear, customer-friendly language.
• Obtain and document customer authorization before work or additional scope proceeds.
• Provide proactive updates on diagnosis, cost, timing, parts delays and changes in scope.
• Handle objections, complaints and service-recovery situations calmly and professionally.
• Coordinate vehicle drop-off, keys, paperwork, customer transportation and pickup.
• Support parts lookup, ordering, returns, warranties and job staging where required.
• Ensure work orders and invoices are complete, accurate and ready for customer presentation.
• Schedule follow-up work and recommended maintenance and support post-service follow-up.
• Provide front-counter leadership and cross-cover the other service advisor when required.

What we are looking for:

• 2+ years of automotive service advising, dealership fixed operations or comparable high-accountability customer-service experience is preferred.
• Excellent verbal and written communication; able to explain complex information clearly.
• Strong organization, prioritization and follow-through in a busy environment.
• Comfort discussing repair estimates and handling customer objections professionally.
• Strong computer literacy and accurate data entry.
• High integrity: authorization, documentation and customer commitments must be handled precisely.
• Team-oriented and comfortable working closely with technicians and management.

Assets:

• LANKAR or other automotive shop-management software.
• ProDemand/Mitchell, Worldpac or comparable automotive systems.
• Automotive parts or repair knowledge.
• Previous service manager or assistant service manager experience.
• Valid driver's licence where vehicle movement becomes an assigned essential duty.

Applicants must be legally entitled to work in Canada. Accommodation is available on request for candidates taking part in all aspects of the selection process.