Service Advisor

Rush Enterprises Inc.; Northeastern Ontario; On-site; CAD 33,062 - 41,328; Full time

Benefits offered by this job

Exceptional compensation and benefits

RRSP

Boot allowance

Training opportunities

Opportunity for advancement

Job summary

Rush Enterprises Inc. is seeking a Service Advisor at their Sudbury, Ontario dealership. The role involves scheduling service repairs, providing cost estimates, and ensuring customer satisfaction throughout the service process. This is a full-time night shift position, offering competitive pay and benefits.

Successful candidates should possess strong customer service and administrative skills, as well as experience in the Heavy Truck or Automotive industry.

Qualifications

• Experience in Heavy Truck, Automotive, or related industry preferred.
• Strong communication skills are essential.
• Criminal Record Check and valid driver’s license required.

Responsibilities

• Schedule service appointments and provide cost estimates.
• Establish customer methods of payment and obtain approvals.
• Check on repair progress and explain completed work to customers.

Skills

Customer service

Administrative skills

Interpersonal skills

Education

High School Diploma or equivalent

Post-secondary education preferred

Tools

SAP

Job description

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift. This position is a full-time night shift, working either from 2:00 pm to 12:30 am, 4 days a week or Monday to Friday from 3:00 pm to 11:00 pm at our Sudbury, ON dealership.

Responsibilites

• Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
• Scheduling service appointments.
• Provides customers with complete and accurate written cost estimates, establish the time require to complete work.
• Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtain customer signature on repair orders.
• Establish customer method of payment.
• Obtain credit approvals.
• Check on progress of repairs and contact customers regarding changes in estimate or promised time.
• Review and close repair orders.
• Explain completed work and all charges to customers
• Cross trained as a parts counter person.
• Complies with all relevant Health & Safety, and Environmental policies and procedures.
• Expected to have a positive attitude and promote a healthy work environment.
• Other related duties as assigned by management from time to time.

Basic Qualifications

• High School Diploma or equivalent. College or post-secondary education is preferred.
• Previous experience in Heavy Truck, Automotive or related industry experience preferred.
• Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
• Strong interpersonal skills and customer focus.
• Excellent written and verbal communication skills.
• SAP experience is an asset
• Criminal Record Check.
• Valid driver’s license and Drivers Abstract.

We offer the following Benefits

• We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Minimum Pay Rate

CAD $24.00/Hr.

Maximum Pay Rate

CAD $30.00/Hr.