Service Advisor

Fraserway RV; Abbotsford; Presencial; CAD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RRSP program

Employee and family bursary program

Discounts on RV purchases, rentals,**

Descripción de la vacante

Fraserway RV is seeking a Service Advisor to bridge customers and our service team. You’ll help customers understand their RV needs, coordinate repairs, and guide them from appointment to pickup.

You’ll thrive if you’ve worked as a Service Advisor/Writer in automotive, truck, marine, or RV service, communicate clearly, stay organized, and keep multiple tasks moving.

We offer competitive pay, RRSP, bursary, RV discounts, and growth opportunities in a friendly team.

Formación

• Experience as a Service Advisor, Service Writer, or similar customer-facing role in automotive, truck, marine, or RV service.
• Strong communication skills and ability to explain technical information to customers clearly.
• Excellent organizational skills with the ability to manage multiple tasks and priorities.

Responsabilidades

• Understand the customer’s needs, listen, document repair and maintenance concerns accurately.
• Coordinate the work: schedule appointments, create work orders, and communicate requirements to technicians.
• Explain estimates and recommendations, obtain approval before additional work proceeds.
• Keep customers informed with timely updates on progress, parts delays, costs and completion dates.
• Collaborate with technicians, Service Manager, and warranty to maintain an efficient workflow.
• Close the loop by reviewing completed work, explaining repairs, and finalizing invoices.

Conocimientos

Customer service

Communication

Organization

Problem solving

Service advisor experience

Herramientas

Service management software

Descripción del empleo

When a customer brings their RV in for service, they want to know it's in good hands. They want someone who listens, explains their options, keeps them informed, and follows through.

That's where you come in.

Fraserway RV is looking for aService Advisorto be the connection between our customers and our service team. You'll help customers understand what their RV needs, coordinate repairs with our technicians, and keep everything moving from the initial appointment through to pickup.

If you have experience as a Service Advisor, Service Writer, or Shop Advisor in automotive, truck, marine, or RV service, your skills could be a great fit.

What You'll Do

You'll manage the customer experience throughout the service process, balancing customer expectations, technician workflow, repair timelines, and quality service.

Your responsibilities will include:

• Understand the customer’s needs:Listen carefully, ask the right questions, and document repair and maintenance concerns accurately.
• Coordinate the work:Schedule appointments, create detailed work orders, and communicate repair requirements and priorities to technicians.
• Explain estimates and recommendations:Help customers understand the work required, the costs involved, and their service options. Obtain approval before additional work proceeds.
• Keep customers informed:Provide timely updates on repair progress, parts delays, costs, and changes to expected completion dates.
• Keep the shop moving:Work closely with technicians, Service Manager, and warranty to resolve issues and maintain an efficient workflow.
• Close the loop: Review completed work, explain repairs and recommendations, finalize invoices, and help ensure customers leave with confidence in the service they've received.

What We're Looking For

We're looking for someone who combines strong customer service with organization, sound judgment, and the ability to keep several things moving at once.

You'll be a strong fit if you:

• Have experience in a Service Advisor, Service Writer, or similar customer-facing service role
• Communicate clearly and professionally, in person, email, and over the phone
• Can explain technical information in a way customers understand
• Are organized, detail-oriented, and comfortable managing competing priorities
• Follow through on commitments and take ownership of customer concerns
• Can work effectively with technicians and other team members
• Stay calm and solution-focused when plans change or customers are frustrated
• Are comfortable using computers and service management systems

Why Join Fraserway RV?

Since 1969, Fraserway RV has helped Canadians experience the RV lifestyle. We've grown into a coast-to-coast RV sales, service, parts, and rental business, built around helping customers make the most of their adventures.

When you join Fraserway, you'll be part of an established company where your work directly affects the customer experience and where you can continue to develop your skills and career.

You’ll receive:

• Competitive compensation of$22–$30/hr
• Employer-matched RRSP program
• Employee and family bursary program
• Discounts on RV purchases, rentals, parts, and accessories
• Corporate discounts on a variety of products and services
• Opportunities for career growth and advancement
• A friendly, team-oriented work environment
• Company events and opportunities to participate in community initiatives

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Pre-employment background checks are part of our hiring process.