External Service Advisor - RV Dealership

Traveland RV Supercentre; City of Langley; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Great West Life Coverage

Catered Staff Lunch, Monthly

Annual Mexico Incentive Trip!!!

RRSP Matching

Job summary

Traveland RV Supercentres is seeking a Service Advisor – Recreational Vehicles to greet customers, document repair needs, and liaise between customers and service technicians. You will provide cost estimates, upsell appropriate services, and keep clients informed from intake to pickup.

Our team emphasizes accuracy, customer satisfaction, and professional presentation. Prior service experience helps, but a positive attitude and strong work ethic matter most.

Qualifications

• High school diploma or equivalency required.
• Service-related experience preferred but not required.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customer needs and clearly articulate repair needs to technicians.
• Upsell recommended/additional services with integrity.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on repairs and keep customers informed of progress.
• Notify customers when vehicles are ready for pickup.
• Explain repairs and costs to customers.
• Maintain CSI scores according to dealership standards.

Job description

Service Advisor – Recreational Vehicles

If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details.

Job Responsibilities

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low pressure, high integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and/or Experience

A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary.

Benefits

• Great West Life Coverage
• Catered Staff Lunch, Monthly
• Annual Mexico Incentive Trip!!!
• RRSP Matching

AboutUs

Traveland RV Supercentres are here to provide you with quality and professional service from a dedicated team that will help make your RV and Motor Home experience a lifetime of enjoyment. Traveland is one of the largest RV dealers in Canada with a 10 acre site in Langley BC, Kelowna BC, Parksville BC, Duncan BC, Airdrie AB, Edmonton AB, Grande Prairie AB, Saskatoon SK, Watrous SK, and Weyburn SK.

Our goal is your complete satisfaction. We are proud to provide complete RV sales and complete RV service including: sales of new and used RVs, RV parts and accessories. If you have any questions about buying or servicing please contact us.

We will provide you with the best price and honest answers from one of the finest and most knowledgeable staff in the RV industry. We are here to help you make an informed decision.

Traveland RV is family owned and operated.

Come visit Traveland RV Supercentres or contact us today!