Customer Service Representative - Remote

Tim's Financial; City of Spruce Grove; Remote; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Career Growth Opportunities

Comprehensive Healthcare Benefits

Employee/Family Bursary Program

Employer-Matched RRSP Program

Friendly Work Environment

Discounts on RV Purchases, Rentals, or

Job summary

Fraserway RV in Edmonton operates as Canada’s coast-to-coast RV Sales & Rentals leader. We are seeking a customer-focused Service Advisor to manage the service lane, communicate with technicians, and keep customers informed from check-in to completion.

You will welcome customers, identify service needs, schedule appointments, create work orders, explain estimates, and ensure accurate invoicing. Pre-employment background checks apply.

Qualifications

• Experience as Service Advisor, Service Writer, or Shop Advisor in automotive, truck or RV service environment.

Responsibilities

• Welcoming customers and identifying service, maintenance, or repair needs.
• Scheduling service appointments and managing workflow.
• Creating and reviewing work orders with clear technician instructions.
• Communicating repair status, timelines, and approvals to customers.
• Coordinating with technicians and warranty teams to resolve issues.

Skills

Customer-focused

Communication

Job description

Location: Edmonton Dealership, BC
Position Type: Full-Time, Regular

If you’ve worked as a Service Advisor, Service Writer, or Shop Advisor in an automotive, truck, or RV service environment, this role will feel familiar—with the opportunity to work on recreational vehicles customers truly care about.

We’re looking for a customer-focused Service Advisor who can confidently manage the service lane, communicate effectively with technicians, and keep customers informed from check-in to completion.

What You’ll Do

As a Service Advisor, you’ll act as the link between customers and the shop, ensuring smooth workflow, clear communication, and a high-quality service experience.

• Welcoming customers and accurately identifying service, maintenance, or repair needs
• Scheduling service appointments and managing workflow using our service scheduling system
• Creating, reviewing, and managing work orders with clear technician instructions
• Communicating repair status, timelines, and approvals to customers
• Coordinating with technicians and warranty teams to resolve issues efficiently
• Reviewing completed work for quality and accuracy before vehicle release
• Preparing and explaining estimates, recommendations, and service options
• Closing work orders promptly and ensuring accurate invoicing and documentation

Why join our team:

Since 1969, Fraserway RV, as a family venture, has been driven by a simple goal - to anticipate, exceed, and earn lifelong trust from our customers. Decades of RVing experience has shaped us to become Canada’s sole coast-to-coast RV Sales & Rentals Dealer and we are looking for the best to join our team for our ongoing growth journey.

We’re proud to have been recognized with the RV Business Top 50 Dealer Award and the exclusive Blue Ribbon Award for excellence in customer care, staff training, marketing, and community service.”

Our Vision

To be Canada’s #1 RV Adventure Company, inspiring individuals and families to fall in love with the RV lifestyle, create lifelong memories, and connect with nature through the joys of RVing.

Our Mission

As a team, we do everything possible to ensure our customers’ RV adventure dreams are realized.

We bring passion, expertise and community commitment to each of our business offerings: Sales, Service, Parts and Rentals. We are proud to serve not only our customers but the communities in which we live and work. Communities are part of our celebrations; we give back a portion from each sale to causes that make a difference and our teams volunteer in building connections that make us stronger.

In addition to becoming part of an exceptional team, we offer:

• Career Growth Opportunities: Advance your skills and take your career to new heights.
• Comprehensive Healthcare Benefits Package: Enjoy peace of mind with our competitive benefits.
• Employee/Family Bursary Program: Support for your continued education.
• Employer-Matched RRSP Program: Secure your financial future with our matching program.
• Friendly Work Environment: Join an ambitious team that values collaboration.
• Discounts on RV Purchases, Rentals, and Parts: Enjoy great savings on our products.

Please note as part of our recruitment process pre-employment background checks will be conducted.

We thank all candidates for applying; however, only those selected for an interview will be contacted.