Service Administration Assistant

Buchanan & Hall; Stratford; On-site; CAD 29,000 - 40,000; Full time

Job summary

Buchanan & Hall is seeking a Service Administration Assistant to support our Service Department in Stratford, Ontario. You will work closely with the Service Coordinator, Service Manager and office staff to answer phones, triage requests, schedule maintenance, communicate with customers, prepare invoices, and keep service information organized.

The role is full-time, with a negotiable schedule between 7:30 a.m. and 5:00 p.m.

Qualifications

• Previous administration or customer service experience.
• Strong telephone and written communication skills.
• Organized with ability to handle multiple requests and shifting priorities.
• Familiar with QuickBooks and Microsoft Office applications.

Responsibilities

• Answer phones and triage service requests.
• Schedule maintenance appointments.
• Prepare invoices and keep service information organized.
• Collaborate with Service Coordinator, Service Manager and office staff.

Skills

Customer service

Communication

Organization

Team environment

Tools

QuickBooks

Microsoft Word

Excel

Outlook

Job description

Buchanan & Hall is hiring a full-time Service Administration Assistant to support our Service Department and provide excellent customer service to our clients.This position will work closely with our Service Coordinator, Service Manager and other office staff. The successful candidate will help answer phones, triage service requests, schedule maintenance appointments, communicate with customers, prepare invoices, and keep service-related information organized and up to date.

Qualifications

• Previous experience in administration, customer service, scheduling, dispatching, or a similar role.
• Strong telephone and written communication skills.
• Organized and able to manage multiple requests and changing priorities.
• Comfortable working in a busy, team-oriented environment.
• Comfortable using computers and various software applications, including Quickbooks, Microsoft Word, Excel and Outlook.
• Experience in service coordination or the trades would be an asset, but is not required.
• Experience with invoicing or accounting software would be an asset.

Position Details

• Full-time, Monday to Friday
• Regular schedule will be negotiated with the successful candidate. (Potential hours are anywhere between 7:30 a.m. to 5:00 p.m.)
• Starting wage of approximately $25.00 per hour. Final compensation will be based on the candidate’s qualifications and relevant experience.
• In-person position based at Buchanan & Hall in Stratford, Ontario