Customer Service Assistant (Community Services)

Thrive Group Canada; Hamilton; Sur place; CAD 29 000 - 32 000; Temps partiel

Avantages offerts par ce poste

HOOPP

Health Benefits

Tuition reimbursement

Employee Assistance Program

Signing bonus

Résumé du poste

Thrive Group Canada's Hamilton location is seeking a part-time Customer Service Assistant to support our Community Services programs. You will be the first point of contact for clients and partners, handle referrals, and perform general office duties.

The ideal candidate holds a college diploma in office administration, at least one year of office experience, and proficiency in Word/Excel. This role offers meaningful community work within a respected nonprofit and a supportive team environment.

Qualifications

• College diploma or certificate in office administration or related field.
• Minimum one year of office experience.
• Experience with data-base management and report generation.
• Proficiency in Microsoft Word and Excel.
• Strong attention to detail and accurate keyboarding.
• Ability to format letters, forms, memos and general documents.
• Strong written and spoken English communication skills.
• Ability to work independently and in a team environment.

Responsabilités

• Provide reception duties and act as the initial contact for clients and visitors.
• Serve as liaison between staff and office operations.
• Respond to service inquiries and process referrals from community and partner organizations.
• Maintain client filing system and handle administrative tasks.
• Word process a variety of forms and documents as required.

Connaissances

Communication skills

Attention to detail

Data-base management

Report generation

Microsoft Word

Microsoft Excel

Teamwork

Independent work

Formation

College/business diploma in office administration or related certification

Outils

Database management software

Description du poste

We are seeking a Full-Time Customer Service Assistant to join ourCommunity Servicesteam at ourHamilton Location!

AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Hamilton, Brant, and Haldimand-Norfolk communities.

Interested in bringing your talent to our team? Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Health Benefits
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 signing bonus!

Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized and awarded as:

• • 2026 Best Workplaces with the Most Trusted Executive Team
  • 2026 Top 50 Best Workplaces in Canada
  • 2026 Best Workplaces for Women

Position Summary

The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbent’s knowledge, abilities and skills, as assigned.

This position requires working rotating shifts, weekends, and statutory holidays.

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community, responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Position Requirements

• College/business diploma in office administration or related certification required
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail, with accurate keyboarding skills
• Ability to format letters, forms, memos and general documents isessential for this position
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

Job Type: Part-Time

Pay Rate: $21.50 per hour

*compensation set in accordance with experience and qualifications

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail].