Customer Service Assistant (Community Services)

Thrive Group; Hamilton; On-site; CAD 25,000 - 34,000; Part time

Benefits offered by this job

HOOPP

Health Benefits

Education and growth opportunities

Tuition reimbursement

Employee Assistance Program

$500 signing bonus

Job summary

Thrive Group in Hamilton is seeking a part-time Customer Service Assistant to support Community Services programs with reception duties and client contact. The role involves handling inquiries, processing referrals, and maintaining client records.

Regular weekends and statutory holidays are required. The position requires a college diploma in office administration, at least one year in an office setting, and proficiency with Microsoft Word and Excel.

Qualifications

• College/business diploma in office administration or related certification.
• Minimum one year experience in an office environment.
• Must have experience with data-base management and report generation.
• Must be able to use Microsoft Word and Excel.
• Attention to detail with accurate keyboarding skills.
• Ability to format letters, forms, memos and general documents.
• Must have good oral and written communication skills in English.
• Ability to develop supportive relationships and work with colleagues, volunteers, and community partners.
• Ability to work both independently and as part of a team.

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community, responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Skills

Attention to detail

English proficiency

Communication skills

Organizational skills

Team player

Education

College diploma in office administration

Tools

Microsoft Word

Microsoft Excel

Job description

We are seeking a Full-Time Customer Service Assistant to join ourCommunity Servicesteam at ourHamilton Location!

AbleLiving Services is a non-profit organization providing personal support services to adults with disabilities living within their own home or one of our independent living facilities. Our clients direct and customize the services they receive and we support them to maximize their independence and enhance their quality of life. We provide services across the Golden Horseshoe in the Mississauga, Burlington, Hamilton, Brant, and Haldimand-Norfolk communities.

Interested in bringing your talent to our team? Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Health Benefits
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 signing bonus!

Thrive Group is proud to be certified as one of Canada’s Great Places to Work®! In addition, we have been recognized and awarded as:

• • 2026 Best Workplaces with the Most Trusted Executive Team
  • 2026 Top 50 Best Workplaces in Canada
  • 2026 Best Workplaces for Women

Position Summary

The Customer Service Assistant will provide support to our Community Services Programs by providing reception duties and will frequently be the initial contact for clients and other individuals using our intake services. The Customer Service Assistant may perform other administrative support services that are within the appropriate boundaries of the training and requirements of the position and within incumbent’s knowledge, abilities and skills, as assigned.

This position requires working rotating shifts, weekends, and statutory holidays.

Responsibilities

• Providing customer service and administrative duties.
• Acts as the liaison between staff and office.
• Acts as first point of contact for clients and community, responding to service inquiries as assigned.
• Processes referrals from community and partnering organizations.
• Maintains client filing system.
• Word processes a variety of forms and documents as required.

Position Requirements

• College/business diploma in office administration or related certification required
• Minimum one year experience in an office environment
• Must have previous experience with data-base management and report generation
• Must be able to use Microsoft Word and Excel
• Attention to detail, with accurate keyboarding skills
• Ability to format letters, forms, memos and general documents isessential for this position
• Must have good oral and written communication skills, with a competent level of English spelling and grammatical accuracy
• Ability to develop supportive relationships and work collaboratively with colleagues, volunteers, and community partners is an essential role of this position
• Must be able to work both independently as well as part of a team

Job Type: Part-Time

Pay Rate: $21.50 per hour

*compensation set in accordance with experience and qualifications

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail].