Server - Restaurant

Coast Hotels Limited; Victoria; On-site; CAD 22,000 - 30,000; Full time

Job summary

Coast Hotels Limited in Victoria is seeking a courteous food & beverage server to deliver exceptional guest service in our hotel operations. You will take and relay orders, pour drinks, share product knowledge, and assist with reservations while handling transactions accurately.

The role requires a professional appearance and strong communication with guests and coworkers. We value dependability, multi-tasking, and a commitment to Coast’s standards.

Qualifications

• Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent).
• Hepatitis A vaccination is recommended.
• Professional attitude and appearance.
• Excellent communication, interpersonal, and customer service skills.
• Cash handling experience an asset.
• Ability to multi-task and high attention to detail.
• Exemplifies Coast’s core values and accountability.

Responsibilities

• Provides customer service through routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving It Right industry standards, providing product knowledge, managing reservations, and handling transactions.
• Acts as an ambassador for Coast including greeting guests, making them feel welcome, and answering basic inquiries.
• Adheres to quality and industry standards when completing tasks.
• Checks guest satisfaction and follows up on requests where possible and appropriate.
• Ensures the safety and security of the property, ambassadors, and guests when completing tasks.
• Stocks supplies and maintains inventory levels.
• Demonstrates a customer service attitude with internal/external contacts.
• Other duties as required.

Skills

Customer service

Cash handling

Multi-tasking

Attention to detail

Communication skills

Teamwork

Education

Secondary school diploma

WHMIS training

Tools

FOODSAFE certificate

Serving It Right

Food & Beverage Server cert

Job description

The Server will contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for Coast Hotels Food & Beverage operations.

Responsibilities:

• Provides customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, pouring all drinks as per Serving it Right industry standards, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit and debit card transactions in accordance with Hotel Policies
• Acts as an ambassador for Coast including greeting guests, making them feel welcome, and handling basic inquiries
• Adheres to quality and industry standards when completing tasks
• Checks on guest satisfaction and follows up on requests where possible and appropriate
• Ensures the safety and security of the property, the ambassadors and guests when completing tasks
• Stocks supplies and maintains inventory levels
• Demonstrates a customer service attitude with internal/external contacts
• Other duties as required

Skills/Knowledge/Experience:

• Industry-specific certifications such as FOODSAFE and Serving It Right (or equivalent)
• Hepatitis A vaccination is recommended
• Professional attitude and appearance
• Excellent communication, interpersonal, and customer service skills
• Cash handling experience an asset
• Ability to multi-task
• High attention to detail
• Exemplifies Coast’s core values and enjoys working in a culture of accountability

Additional Skills:

• Secondary school diploma preferred
• Strong time management and organizational skills
• Knowledge of health and safety regulations
• Knowledge of menu items
• Ability to work as part of a team and independently
• Industry-specific certifications such as Food & Beverage Server and asset
• Workplace Hazardous Materials Information System (WHMIS) training an asset
• Able to work a flexible schedule, which includes evenings, weekends and holidays