Bartender - Restaurant

Coast Hotels Limited; Nanaimo; On-site; CAD 19,000 - 28,000; Full time

Job summary

Coast Hotels Limited seeks a dedicated Bartender to deliver superior guest service and uphold quality standards in our food & beverage operations. You will pour drinks, take and relay orders, and promote specials while serving guests in a fast-paced hotel environment.

Responsibilities include greeting guests, handling transactions, maintaining bar cleanliness, and balancing monies at shift end. The role requires excellent communication and a professional appearance.

Qualifications

• Secondary school diploma required.
• Industry certifications such as FOODSAFE and Serving It Right.
• 1 year experience in a similar position.
• Ability to work evenings, weekends and holidays.
• Excellent communication and customer service.
• Knowledge of health and safety regulations.
• Able to work in a fast-paced, customer service-oriented environment.
• Cash handling experience is an asset.
• WHMIS training is an asset.
• Squirrel experience is an asset.

Responsibilities

• Provide customer service by pouring drinks and serving orders according to standards.
• Greet guests, answer inquiries, and act as Coast Hotels Ambassador.
• Handle cash, cheques, and card transactions per hotel policies.
• Monitor guest satisfaction and follow up on requests where possible.
• Maintain safety and security of guests and property.
• Stock supplies and manage inventory levels.
• Balance cash at opening/closing and keep bar neat and compliant.

Skills

Customer service

Communication skills

Multitasking

Teamwork

Time management

Attention to detail

Cash handling

Flexible schedule

Food safety knowledge

Health and safety knowledge

Education

Secondary school diploma

FOODSAFE certification

Serving It Right certification

WHMIS training (asset)

Bartender emerit (asset)

Tools

Squirrel POS system

Job description

The Bartender will contribute to the overall success of the hotel by providing superior guest service and upholding quality standards for Coast Hotels' food & beverage operations.

Responsibilities:

• Provides customer service by pouring all drinks as per industry standards, maintaining full product knowledge, up selling and promoting specials, taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge,
• Acts as an Ambassador for Coast including greeting guests, making them feel welcome, and handling inquiries related to area of specialty
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies; verifies all credit cards and room charges,
• Checks on guest satisfaction and follows up on requests where possible and appropriate
• Ensures the safety and security of the property, the ambassadors, and guests when completing tasks
• Stocks supplies and maintains inventory levels
• Demonstrates a customer service attitude with internal/external contacts
• Ensures opening and closing duties are performed, ensures the bar is neat and clean, and balances monies and charges.
• Adheres to quality and industry standards
• Other duties as required

Skills/Knowledge/Experience:

• Secondary school diploma
• Industry-specific certifications such as FOODSAFE and Serving It Right
• Hepatitis A vaccination is recommended
• Professional attitude and appearance
• Excellent communication, interpersonal, and customer service skills
• Ability to multi-task with a high attention to detail
• Ability to work as part of a team and independently
• Strong time management and organizational skills
• Knowledge of health and safety regulations
• Ability to work in a fast-paced, customer service-oriented environment
• Exemplifies Coast’s core values and enjoys working in a culture of accountabilit
• 1-year experience in a similar position
• Workplace Hazardous Materials Information System (WHMIS) training an asset
• Squirrel experience an asset
• Cash handling experience an asset
• Knowledge of the products and facility in area of expertise
• Industry-specific certifications such as Bartender emerit an asset
• Able to work a flexible schedule, which includes evenings, weekends and holidays