Housekeeping Supervisor

Coast Hotels Limited; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Restaurant or staff meal discounts

Job summary

Coast Hotels Limited is seeking a Housekeeping Supervisor to assist the Executive Housekeeper in the efficient operation of the Housekeeping Department at our Calgary property. You will ensure cleaning standards for guest rooms and public areas are consistently met, maintain a positive work environment, and uphold safety and guest service.

Responsibilities include daily room inspections, assigning tasks, coordinating with Maintenance, and ensuring a flexible schedule including evenings, weekends

Qualifications

• Minimum 2 years' experience in a similar position.
• Secondary education completed.
• Post-secondary education in hospitality with hotel management courses preferred.
• Ability to lift 25 pounds and stand/walk for long periods.
• Self-motivated team player with good interpersonal skills.
• Ability to work in a fast-paced, multi-tasking environment.
• Strong customer service mindset and professional demeanor.
• Excellent verbal and written English communication skills.
• Represents Coast's core values with accountability.
• Willing to work evenings, weekends and holidays with a flexible schedule.

Responsibilities

• Ensures overall cleanliness, detailing, servicing and maintenance of all guest rooms and public areas.
• Uses daily checklist to inspect rooms and files completed checklists per shift.
• Maintains a safe work environment and ensures WHMIS training and emergency preparedness.
• Ensures rooms are set up per established standards before guest arrival.
• Handles repair and maintenance work orders with Maintenance department.
• Issues daily work assignments and specific instructions to the Housekeeping Team.
• Cleans guest rooms and public areas as needed.
• Performs end-of-shift inspections to ensure public areas meet standards.
• Performs other duties as assigned by Executive Housekeeper.

Education

Secondary education

Hospitality education

Job description

The Housekeeping Supervisor will assist the Executive Housekeeper in the efficient operation of the Housekeeping Department. This position will be responsible for ensuring that the Coast Hotels cleaning standards for all guest and public areas of the hotel are consistently adhered to. This position will also be responsible for maintaining a positive work environment in the Housekeeping area while maintaining high internal/external customer service standards.

Responsibilities:

• Ensures the overall cleanliness, detailing, servicing, care and maintenance of all guest rooms and public areas
• Uses the Daily Checklist to conduct daily room inspections, and files completed checklists before the end of each shift
• Ensures a safe work environment is maintained at all times and that all Housekeeping team members are committed to working safely, including WHMIS training, certification, and emergency preparedness
• Ensures rooms are set up according to established standards prior to the guest arrival
• Completes and follows up on all repair and maintenance work orders forwarded to the Maintenance department
• Issues daily work assignments and special instructions to the Housekeeping Team
• Cleans guest rooms and public areas when needed
• Conducts end of shift inspections to ensure that public areas are in compliance with established standards
• Other duties as assigned by the Executive Housekeeper

Skills/Knowledge/Experience:

• Minimum 2 years' experience in similar position required
• Successful completion of secondary education required
• Post-secondary education in hospitality, with completed courses in hotel management preferred
• Physical requirements include ability to lift, push and pull a minimum of 25 pounds, ability to stand and / or walk for an extended period of time, ability to stoop, kneel and reach, or perform repetitive foot and hand action, and the ability to bend at the waist is required
• Self-motivated team player with demonstrated interpersonal skills
• Demonstrated ability to work in a fast paced, multi-tasking, multi-functional team environment
• Demonstrated superior customer service philosophy
• Strong verbal and written English communication skills
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule including evenings, weekends and holidays