Senior Technical Account Manager, Cloud Consulting

Google Inc.; Toronto; On-site; CAD 128,000 - 131,000; Full time

Job summary

Google Cloud Consulting is seeking a Technical Account Manager (TAM) to help customers successfully adopt Google Cloud products. You will lead the successful adoption at organizations, guiding them through strategic and technical aspects of the transformation journey and managing Cloud Consulting engagements.

In this role, you will engage with executives and cross-functional teams to understand business needs, drive customer adoption, and coordinate with Support, DevOps, and SRE groups to ensure

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
• Experience translating business requirements into technological solutions.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and managing timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.
• Cultivate relationships with stakeholders to understand customer’s business, building strategic roadmaps and leading quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Communication

Education

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

MBA or Master’s degree in a Management, Technical, or Engineering field.

Job description

Google Cloud Consulting is seeking a Technical Account Manager (TAM) to help customers successfully adopt Google Cloud products. You will lead the successful adoption at organizations, guiding them through strategic and technical aspects of the transformation journey and managing Cloud Consulting engagements.

In this role, you will engage with executives and cross-functional teams to understand business needs, drive customer adoption, and coordinate with Support, DevOps, and SRE groups to ensure