Technical Account Manager, Google Cloud Consulting

Google Inc.; Toronto; On-site; CAD 128,000 - 131,000; Full time

Job summary

Google Cloud Consulting is seeking a Technical Account Manager (TAM) to help customers successfully adopt Google Cloud products. You will lead the successful adoption at organizations, guiding them through strategic and technical aspects of the transformation journey and managing Cloud Consulting engagements.

In this role, you will engage with executives and cross-functional teams to understand business needs, drive customer adoption, and coordinate with Support, DevOps, and SRE groups to ensure

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.
• Experience translating business requirements into technological solutions.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and managing timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.
• Cultivate relationships with stakeholders to understand customer’s business, building strategic roadmaps and leading quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Communication

Education

Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.

MBA or Master’s degree in a Management, Technical, or Engineering field.

Job description

Technical Account Manager, Google Cloud Consulting

Share Technical Account Manager, Google Cloud Consulting

• link Copy link

corporate_fare Google place Toronto, ON, Canada

Mid

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Share Technical Account Manager, Google Cloud Consulting

• link Copy link

info_outline X This posting is for an existing vacancy. Google utilizes AI tools to assist in assessing candidates in our hiring processes.

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or consulting.

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience in application or workload migration to public cloud providers.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Technical Account Manager (TAM), you will help customers successfully adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Google Cloud transformation journey. You will manage the successful delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. In this role, you will regularly engage with various stakeholder groups, including leadership of enterprises and cross-functional and geographically dispersed team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve our most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $128000 - $131000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

• Accelerate customer adoption of Google Cloud by leading the implementation journey, providing technical guidance and managing timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development, leading across multiple work streams and teams to maintain customer momentum.
• Cultivate relationships with stakeholders to understand customer’s business, building strategic roadmaps and leading quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Developers, and Site Reliability Developers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.