Remote-First Technical Support Manager: Lead & Elevate

commonsku; Canada; Remote; CAD 80,000 - 100,000; Full time

Benefits offered by this job

Remote-first culture

Health and dental benefits

RRSP/TFSA contributions

Job summary

A leading software company in Canada is seeking a Technical Support Manager to lead their support function. This role involves both management of a support team and hands-on technical troubleshooting. The ideal candidate has extensive experience in software development, strong leadership skills, and the ability to communicate complex topics to various stakeholders. Benefits include a remote-first culture, health benefits, and generous company contributions to savings plans.

Qualifications

• 2+ years of experience managing a technical or customer support team in a SaaS environment.
• 7+ years of software development or technical troubleshooting experience.
• Proven ability to lead and coach both technical and customer-facing roles.

Responsibilities

• Lead and grow a team of Support Engineers and Specialists.
• Manage both leadership and technical execution.
• Own and improve SLAs and support processes.

Skills

Managing a technical or customer support team

Software development or technical troubleshooting

Leading and coaching roles

Cross-functional communication

Debugging and root-cause analysis

Tools

React

MySQL

Git version control

Job description

A leading software company in Canada is seeking a Technical Support Manager to lead their support function. This role involves both management of a support team and hands-on technical troubleshooting. The ideal candidate has extensive experience in software development, strong leadership skills, and the ability to communicate complex topics to various stakeholders. Benefits include a remote-first culture, health benefits, and generous company contributions to savings plans.