Senior Solutions Engineer - Cybersecurity

N-able Technologies Ltd.; Ottawa; On-site; CAD 124,000 - 156,000; Full time

Benefits offered by this job

Medical, dental and vision

Pension Plan

Employee Stock Purchase Program

2 Paid Volunteer Days

Learning opportunities

Discounted gym access

Volunteer program

Job summary

N-able Technologies Ltd. is seeking a Cyber Security Solutions Engineer to serve as a trusted advisor, helping customers maximize the value of MDR/XDR offerings while strengthening security postures across endpoints, identity, cloud, and network layers.

You will work with SOC, Product, Engineering and Customer Success teams to drive threat detection, incident response, and security operations maturity, delivering workshops and customer-focused reviews.

Qualifications

• 3+ years in cybersecurity engineering/consulting roles, MDR/XDR experience.
• Experience with MDR, XDR, EDR, SIEM or SOAR tech.
• Strong threat detection and incident response knowledge.
• Knowledge of endpoint, identity, cloud, email, and network security.
• Familiarity with MITRE ATT&CK, NIST, CIS Controls.
• Excellent communication and customer-facing skills.
• Strong troubleshooting abilities and cross-functional collaboration.

Responsibilities

• Serve as the primary technical advisor for customers using N-able security solutions.
• Drive adoption and optimization of MDR and XDR capabilities.
• Conduct security architecture reviews and provide best-practice guidance.
• Guide customers on threat detection and incident response processes.
• Support integrations across endpoint, identity, email, cloud, and network security.
• Collaborate with SOC, Product, Eng, and Customer Success teams.
• Deliver security workshops and reviews; assist renewals and expansions.

Skills

Solutions Engineering

Security Engineering

Security Consulting

MDR/XDR

Professional Services

Education

Industry certifications

Tools

MDR/XDR

EDR

SIEM

SOAR

Job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end‑to‑end platform blends AI‑powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N‑ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll besurrounded by people who believe in what they do, and in you.

As a Cyber Security Solutions Engineer, you will serve as a trusted technical advisor helping customers maximize the value of N‑able security solutions, including MDR, XDR, ITDR, and related cybersecurity offerings. You will partner with customers, SOC analysts, Customer Success, Product Management, and Engineering to improve security posture, accelerate threat detection and response, and drive long‑term customer success.

What You'll Do

• Act as the primary technical advisor for customers using N‑able security solutions.
• Drive adoption and optimization of N‑able MDR and XDR capabilities.
• Conduct security architecture and posture reviews, providing best‑practice recommendations.
• Guide customers on threat detection, incident response, and security operations maturity.
• Support integrations across endpoint, identity, email, cloud, and network security technologies.
• Partner with the SOC to review incidents, investigations, and remediation strategies.
• Deliver technical workshops, enablement sessions, and security reviews.
• Support renewals, expansions, and retention initiatives alongside Customer Success and Account Management.
• Provide customer feedback to Product and Engineering to influence future platform enhancements.
• Serve as a cybersecurity subject matter expert during escalations and strategic customer engagements.

What You'll Bring

• 3+ years in Solutions Engineering, Security Engineering, Security Consulting, MDR/XDR, Professional Services, or a related cybersecurity role.
• Experience with MDR, XDR, EDR, SIEM, SOAR, or security operations technologies.
• Strong understanding of threat detection, incident response, and cybersecurity best practices.
• Knowledge of endpoint, identity, cloud, email, and network security.
• Familiarity with frameworks such as MITRE ATT&CK, NIST, and CIS Controls.
• Excellent communication, presentation, and customer‑facing skills.
• Strong troubleshooting and problem‑solving abilities.
• Experience working cross‑functionally with Product, Engineering, Support, and Customer Success teams.

Preferred Qualifications:

• Experience supporting MSPs, MSSPs, or channel partners.
• Experience with Microsoft Defender XDR, Sentinel, CrowdStrike, SentinelOne, Sophos, or similar platforms.
• Industry certifications such as CISSP, Security+, CySA+, SC-200, SC-100, or AZ-500.

Purple Perks

What do we offer you?

• Medical, dental and vision – for employee, partner, and children!
• Generous PTO and observed holidays
• 2 PaidVoluNteerDays per year
• Pension Plan with company-contribution
• Employee Stock Purchase Program
• Discounted gym access at several local facilities
• FuN-raising opportunities as part of our givingprogram
• N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N‑able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N‑ablites – a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

This position has a starting base salary range of $89,600.00 to $112,300.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus.