Post Sales Solutions Engineer

N-able Technologies Ltd.; Ottawa; On-site; CAD 99,863 - 150,478; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous PTO

Paid Volunteer Days

Pension Plan with company contribution

Employee Stock Purchase Program

Discounted gym access

Custom learning experiences

Job summary

A leading software firm is looking for a Post Sales Solutions Engineer in Ottawa to enhance partner relationships and provide technical support. This hybrid role involves troubleshooting, solution design, and training for both partners and teams, ensuring effective use of products. The ideal candidate will have experience in a customer-facing technical role, strong communication skills, and proficiency in technology. A competitive salary between $73,000 and $110,000 is offered, along with bonuses and comprehensive benefits.

Qualifications

• Experience in a customer facing technical role, especially within an MSP or with MSPs.
• Strong presentation skills for consulting with partners effectively.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Connect with partners to understand their needs and tech stacks.
• Provide technical advice to navigate product gaps.
• Guide partners in creating custom monitoring and automation solutions.
• Troubleshoot technical issues efficiently.
• Offer training for partners and internal teams.

Skills

Customer engagement

Technical problem solving

Communication

Networking

Automation

Self-management

Education

Technical degree

Tools

Windows operating systems

Mac operating systems

Job description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll besurrounded by people who believe in what they do—and in you.

N-able is seeking a Post Sales Solutions Engineer to join us on this exciting journey as we grow!

Please note this is a hybrid role, therefore attendance at the Ottawa collaboratio hub is required.

What You'll Do

• Build and Foster Relationships: Connect with partners to really understand their needs, tech stack, and how they're using our products, making sure they get the most out of their investment in N-able.
• Technical Expertise and Guidance: Offer top-notch technical advice by digging into complex requirements and making sure they fit well with N-able products. Work closely with partners to navigate any product gaps, and lead by example within the team, mentoring your colleagues.
• Partner Success Advocacy: Be the voice of our partners in technical talks with Product Management and Development. Show them how they can get even more out of N-able products to boost their business.
• Solution Design and Implementation: Collaborate with partners to tackle their technical needs. Guide them through creating custom monitoring, automation, and reporting solutions that fit their goals perfectly. Share best practices for deploying N-able products.
• Troubleshooting and Problem Solving: Get hands‑on with tricky technical issues, making sure partners’ problems are solved quickly, whether by you directly or by looping in our Support or other teams when needed.
• Training and Enablement: Provide training and support to both partners and internal teams, ensuring everyone gets the most out of N-able products.
• Market and Competitive Insight: Use your knowledge of MSPs and competitors to help with customer migrations and share insights that keep our partners ahead of the curve.
• Documentation and Accountability: Keep track of partner interactions, project updates, and solutions, ensuring everything’s communicated clearly and everyone’s on the same page.

What You'll Bring

• A proactive and curious mindset, always ready to engage with partners, ask the right questions, and dig into their unique technical needs.
• Previous experience in a customer facing technical role, especially within an MSP or in selling to MSPs.
• Strong communication and presentation skills, with the ability to lead and convey complex ideas clearly and consult effectively with partners in face‑to‑face meetings or in‑person.
• Proficiency in Windows operating systems, scripting, automation, networking, and virtualization. Experience with Mac operating systems is preferred.
• A background in supporting Remote Monitoring and/or PSA solutions is a big plus.
• The ability to thrive in a fast‑paced, dynamic environment, showing initiative and independence while meeting set objectives.
• Strong self‑management and customer service skills, ensuring you can handle multiple projects and partner needs.
• A technical degree is complementary, but your experience and skills are what really count.
• Willingness to travel up to 5-10% of the time

Purple Perks

• Medical, dental and vision – for employee, partner, and children!
• Generous PTO and observed holidays
• 2 PaidVoluNteerDays per year
• Pension Plan with company‑contribution
• Employee Stock Purchase Program
• Discounted gym access at several local facilities
• FuN‑raising opportunities as part of our givingprogram
• N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites—a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

This position has a starting base salary range of $73,000 to $110,000 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is also eligible for bonus.