SENIOR SERVICE ADVISOR

Bannister Automotive Group; Chilliwack; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Benefits package (health, dental,视视)

Career growth

Ongoing training

Job summary

Bannister Automotive Group in Chilliwack, BC, is hiring a Senior Service Advisor to join Bannister Hyundai. If you’re organized, customer-focused and thrive in a team setting, this is the opportunity for you.

You’ll greet customers, document concerns, coordinate with technicians, manage service orders, and use CDK/PBS systems while aiming for top customer satisfaction. Full-time hours Monday to Friday with Saturdays as needed.

Qualifications

• 1–2 years of experience in a service advisor or customer-facing role.
• Strong communication and organizational skills.
• Ability to stay composed in a fast-paced environment and manage multiple priorities.
• Comfortable working with dealership software and digital tools.
• Valid driver’s license with a clean abstract.

Responsibilities

• Greet customers and guide them through the service experience with professionalism and care
• Clearly document vehicle concerns and communicate service recommendations
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Keep customers informed with timely updates and transparent repair timelines
• Process repair orders, warranty claims, and invoices with attention to detail
• Use dealership systems (CDK/PBS) to manage appointments and follow-up
• Meet service targets while maintaining high standards of customer satisfaction

Skills

Customer-facing

Communication

Organization

Dealership software

Tools

CDK/PBS

Job description

Salary Range: $60,000.00 To $90,000.00 Annually

Drive Your Career Forward with Bannister — We’re Hiring a Senior Service Advisor!

Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen.

We’re currently looking for a Senior Service Advisor to join our Bannister Hyundai Chilliwack team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you.

The Drive Ahead

• Greet customers and guide them through the service experience with professionalism and care
• Clearly document vehicle concerns and communicate service recommendations
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Keep customers informed with timely updates and transparent repair timelines
• Process repair orders, warranty claims, and invoices with attention to detail
• Use dealership systems (CDK/PBS) to manage appointments and follow-up
• Meet service targets while maintaining high standards of customer satisfaction

Performance Essentials

• 1–2 years of experience in a service advisor or customer-facing role (automotive experience is an asset)
• Strong communication and organizational skills
• Ability to stay composed in a fast-paced environment and manage multiple priorities
• Comfortable working with dealership software and digital tools
• Valid driver’s license with a clean abstract
• Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week)

Bannister Accessories

• Competitive wages with a performance-based commission structure
• Extended benefits package, including health, dental, and vision care
• Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized
• Ongoing training and professional development

Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process.