Senior Real-Time Routing Engine Engineer - Remote

Miratech; Calgary; Remoto; CAD 110.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Relocation program

Remote work

Descrizione del lavoro

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform for enterprise-scale contact center operations. You will own core routing logic, ensure low latency, high availability, and integrate with telephony, messaging, CRM, and analytics services.

You'll work with Java, Spring Boot, event-driven architectures, and cloud-native technologies, collaborating with product, architecture, and CX teams to translate business needs into

Competenze

• Distributed architecture experience and ownership of delivery for distributed applications.
• Expert-level Java/Spring Boot, REST APIs, persistence, security, testing and performance engineering.
• Experience developing routing logic for contact center or CX platforms.
• Knowledge of ACD concepts, queues, skills, priority routing and workload balancing.
• API-first design, event-driven architecture, messaging and cloud-native engineering.
• Experience with PostgreSQL or relational databases and data modeling.
• Hands-on CX platform experience and client-facing collaboration.

Mansioni

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design APIs for routing configuration, administration, monitoring, and integration.
• Optimize systems for high concurrency, fault tolerance and predictable performance.
• Integrate routing services with telephony, messaging, workforce management, CRM and analytics platforms.
• Develop Java/Spring Boot services, APIs, integration components and reference implementations.
• Translate business requirements into routing components, flows, and technical roadmaps.
• Define non-functional requirements for availability, security, observability and DR.
• Review designs, identify risks, and drive pragmatic decisions balancing quality, time and cost.
• Establish engineering standards, reusable patterns and documentation expectations.
• Collaborate with CX experts to translate operational requirements into routing capabilities.

Strumenti

Java

Spring Boot

REST APIs

PostgreSQL

Microservices

Cloud-native

Descrizione del lavoro

Miratech is seeking a Senior Routing Engine Developer to design and build a next-generation interaction routing platform for enterprise-scale contact center operations. You will own core routing logic, ensure low latency, high availability, and integrate with telephony, messaging, CRM, and analytics services.

You'll work with Java, Spring Boot, event-driven architectures, and cloud-native technologies, collaborating with product, architecture, and CX teams to translate business needs into