Senior Real-Time Routing Engine Architect

SmartRecruiters, Inc.; Canada; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay & Benefits

Global Collaboration Opportunities

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will create scalable Java/Spring Boot services for real-time routing across agents, queues, skills, and channels.

The role emphasizes distributed architectures, event-driven systems, and cloud-native technologies, with collaboration across product, architecture, workforce management, telephony, and CX platform teams.

Qualifications

• 8+ years of software engineering experience, with ownership of architecture and delivery for distributed apps.
• Expert-level Java, Spring Boot, REST APIs, persistence, security, testing, and performance engineering.
• Experience with routing/interaction platforms or contact center tech is a plus.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution of voice and digital interactions.
• Implement routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Develop APIs for routing configuration, administration, monitoring, and integration needs.
• Collaborate with CX teams to translate requirements into routing components and roadmaps.

Skills

Java

Spring Boot

Distributed systems

REST APIs

High performance engineering

Tools

PostgreSQL

Kafka

Kubernetes

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operations. You will create scalable Java/Spring Boot services for real-time routing across agents, queues, skills, and channels.

The role emphasizes distributed architectures, event-driven systems, and cloud-native technologies, with collaboration across product, architecture, workforce management, telephony, and CX platform teams.