Senior Routing Engine Engineer Real-Time CX

SmartRecruiters, Inc.; Calgary; Remote; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Certification programs

Mentorship and internal mobility

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines for real-time distribution across agents, queues, skills, channels, and business units with low latency and high availability.

You will work with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native tech, collaborating with product, architecture, workforce

Qualifications

• 8+ years of software engineering experience with distributed applications.
• Expert-level Java and Spring Boot experience, REST APIs, persistence, security, testing, and performance engineering.
• Experience with routing logic for contact center or CX platforms.
• Knowledge of ACD concepts, queues, skill-based routing, workload balancing.
• API-first design, event-driven architecture, and cloud-native engineering.

Responsibilities

• Design and develop enterprise-scale routing engines for real-time distribution of interactions.
• Implement intelligent routing algorithms based on skills, priorities, and business rules.
• Ensure high availability, scalability, and performance across routing paths.
• Design APIs for routing configuration, administration, monitoring, and integration.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Messaging

Cloud-native

PostgreSQL

Documentation

Tools

Kafka

RabbitMQ

Kubernetes

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact centers. You will develop core routing engines for real-time distribution across agents, queues, skills, channels, and business units with low latency and high availability.

You will work with Java, Spring Boot, distributed architectures, event-driven systems, and cloud-native tech, collaborating with product, architecture, workforce