Senior Routing Engine Engineer – Remote

Miratech; Hamilton; Remote; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Professional development

Job summary

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform for enterprise-scale contact center operations. You will craft core routing engines handling real-time voice and digital interactions across agents, queues, and channels using Java, Spring Boot, and cloud-native tech.

You will collaborate with CX domain teams to translate business needs into scalable routing capabilities, define non-functional requirements, and drive

Qualifications

• 8+ years of software engineering experience with ownership of distributed applications.
• Expert-level hands-on experience with Java, Spring Boot, REST APIs, security, and performance engineering.
• Experience building routing logic for contact center or customer engagement platforms.
• Knowledge of ACD concepts, queues, skills, priority routing, and workload balancing.
• API-first design, event-driven architecture, and cloud-native engineering.

Responsibilities

• Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time.
• Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules.
• Ensure high availability, scalability, resilience, and performance across queues and routing paths.
• Design and maintain APIs for routing configuration, administration, monitoring, and integration.
• Optimize systems for high concurrency, fault tolerance, and predictable performance.
• Integrate routing services with telephony, CRM, analytics, and identity platforms.
• Develop Java/Spring Boot services, APIs, and integration components.
• Translate business requirements into routing components and technical roadmaps.
• Define non-functional requirements for availability, security, observability, and DR.

Skills

Java

Spring Boot

Distributed systems

REST APIs

Performance engineering

Cloud-native

Event-driven

Technical documentation

Education

Bachelor's degree in Computer Science

Tools

PostgreSQL

Kubernetes

Kafka

RabbitMQ

Jenkins

Git

Job description

Miratech is seeking a Senior Routing Engine Developer to design and build the next generation interaction routing platform for enterprise-scale contact center operations. You will craft core routing engines handling real-time voice and digital interactions across agents, queues, and channels using Java, Spring Boot, and cloud-native tech.

You will collaborate with CX domain teams to translate business needs into scalable routing capabilities, define non-functional requirements, and drive