Senior Real-Time Routing Engine Architect
SmartRecruiters, Inc.
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Benefits offered by this job
Job summary
Miratech is seeking a Senior Routing Engine Developer to design and build a scalable routing platform powering enterprise-scale contact center operations. You will develop core routing engines for intelligent distribution of voice and digital interactions in real time, using Java, Spring Boot, and cloud-native technologies.
Responsibilities include implementing routing algorithms, ensuring high availability, and designing APIs for routing configuration and integration with telephony, messaging,
Qualifications
- 8+ years of software engineering experience with distributed applications
- Expert in Java, Spring Boot, REST APIs, and microservices
- Experience with routing, queues, and real-time interaction platforms
- Knowledge of ACD concepts, agent states, queue management, and workload balancing
Responsibilities
- Design and develop enterprise-scale routing engines for real-time distribution of interactions
- Implement routing algorithms using skills, priorities, capacity, and business rules
- Ensure high availability, scalability, and performance across routing paths and workloads
- Design APIs for routing configuration, administration, monitoring, and integration
- Collaborate with CX domain experts to translate requirements into routing capabilities
- Produce clear technical documentation and lead client-facing workshops
Skills
Education
Tools
Job description
Miratech is seeking a Senior Routing Engine Developer to design and build a scalable routing platform powering enterprise-scale contact center operations. You will develop core routing engines for intelligent distribution of voice and digital interactions in real time, using Java, Spring Boot, and cloud-native technologies.
Responsibilities include implementing routing algorithms, ensuring high availability, and designing APIs for routing configuration and integration with telephony, messaging,
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