Senior Project Manager - Hybrid CRM & Campaign Leadership

Adelphi Group; Toronto; Hybrid; CAD 118,000 - 131,000; Full time

Benefits offered by this job

Generous PTO policy

Comprehensive health and dental plans

Paid personal and sick days

Birthday day off

Hybrid work model

Tuition reimbursement program

Unlimited access to LinkedIn Learning

Telecoms monthly allowance

RRSP company match

Referral bonus

Job summary

TRACK, part of the RAPP family in Omnicom's Precision Marketing Group, seeks a Senior Project Manager in Toronto to lead CRM and 360 campaigns, manage cross‑functional teams and optimize production workflows. You will drive projects from initiation to delivery with a focus on quality, timelines, and client satisfaction.

You are organized, collaborative, and adept at navigating waterfall and agile processes, with strong communication and vendor management skills.

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 4–7 years in CRM and 360 campaign management at an ad agency.
• Experience leading cross-discipline teams including strategy, creative and tech.
• Proficient with email deployment and Salesforce Marketing Cloud.
• Strong written and verbal communication with clients and teams.

Responsibilities

• Maintain project momentum with plans, milestones, and budget awareness.
• Lead meetings, deliver timely reports, and manage risk and changes.
• Ensure quality and adherence to agency process across projects.
• Coordinate resources and improve production workflows.
• Collaborate across disciplines to deliver high‑quality work.
• Foster strong relationships with internal teams and clients.

Skills

CRM

360 campaign mgmt

Cross-functional leadership

Content production

Email deployment

Salesforce Marketing Cloud

Print production

Client management

MS Project / MS Teams

WorkFront / JIRA

Organizational skills

Written & verbal communication

Education

Bachelor’s Degree or equivalent experience

Tools

MS Project

MS Office

Teams

Salesforce Marketing Cloud

WorkFront

JIRA

Job description

TRACK, part of the RAPP family in Omnicom's Precision Marketing Group, seeks a Senior Project Manager in Toronto to lead CRM and 360 campaigns, manage cross‑functional teams and optimize production workflows. You will drive projects from initiation to delivery with a focus on quality, timelines, and client satisfaction.

You are organized, collaborative, and adept at navigating waterfall and agile processes, with strong communication and vendor management skills.