Senior CRM Transformation Program Manager - Hybrid Ottawa

LeverageTek Staffing Solutions; Ottawa; Hybrid; CAD 96,000 - 165,000; Full time

Job summary

LeverageTek Staffing Solutions is seeking a Senior Program Manager for a 24-month contract based in Ottawa, Ontario. The role blends strategic leadership with hands-on delivery across CRM, data capability, and organizational change.

The hybrid work model requires 2 days on-site in Ottawa, with optional Toronto collaboration. You will lead cross-functional teams, manage budgets and governance, and partner with executives to drive measurable business outcomes.

Qualifications

• 10+ years of dedicated Program Management experience bridging business and technology.
• Experience leading end-to-end, enterprise-scale CRM implementations or transformations.
• Delivery of programs using Salesforce, SAP CX, Microsoft Dynamics or other enterprise CRM platforms.
• Extensive experience partnering with Executive Sponsors, Steering Committees, and senior leadership.
• PgMP or equivalent program management certification.

Responsibilities

• Lead a large-scale enterprise transformation program spanning CRM optimization, data capabilities, and organizational change.
• Transition with current leadership and own day-to-day program delivery, governance, and stakeholder management.
• Coordinate multiple project managers, workstreams, vendors, and cross-functional teams to deliver measurable outcomes.
• Manage program budgets, financial planning, forecasting, and budget performance throughout the lifecycle.
• Interface with Executive Sponsors and senior leadership; translate issues into business impacts and executive recommendations.
• Drive vendor performance, contract deliverables, quality, and delivery outcomes across large firms and vendors.
• Lead organizational change management and benefits realization to ensure adoption and outcomes.

Skills

Program management

Executive stakeholder management

Vendor & contract management

CRM program leadership

Tools

Salesforce CRM

SAP CX

Microsoft Dynamics

PgMP certification

Job description

LeverageTek Staffing Solutions is seeking a Senior Program Manager for a 24-month contract based in Ottawa, Ontario. The role blends strategic leadership with hands-on delivery across CRM, data capability, and organizational change.

The hybrid work model requires 2 days on-site in Ottawa, with optional Toronto collaboration. You will lead cross-functional teams, manage budgets and governance, and partner with executives to drive measurable business outcomes.