Project Manager CRM

Hawkeye; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading omni-channel communications agency in Toronto is seeking a detail-oriented project manager to oversee CRM initiatives. This role involves leading cross-functional projects, improving efficiency, and ensuring timely delivery of services. The ideal candidate will have experience with Agile methodologies and tools like Braze and Salesforce. Competitive salary between CAD 60,000 and CAD 70,000 per year is offered based on qualifications and experience.

Qualifications

• 1-2 years of experience in project management with multiple concurrent projects.
• Strong knowledge of email development methodologies and best practices.
• Experience working in Braze, Salesforce, Adobe or similar CRM platforms.

Responsibilities

• End-to-end project management of CRM strategic initiatives.
• Maintain operational and communication cadence with partners.
• Act as an Agile expert for internal projects.

Skills

Project management

Agile methodologies

CRM marketing

Email development

Problem-solving

Communication

Education

1-2 years of experience in project management

Tools

Braze

Salesforce

Adobe

JIRA

Microsoft Project

Job description

Publicis is an omni-channel communications agency with over 600 employees across our Canadian operations. The office is the largest in our industry in Canada and boasts talent across various disciplines of marketing and advertising expertise. Publicis carries a balanced split of Canadian, U.S. and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well as giving back to the community through a long-standing participation in the Out of the Cold Program. With a strong, active and familial culture, Pub United is the agency’s social club, hosting events as wide reaching as Curling, Trivia Nights and more.

Overview

We are looking for a detail oriented, client-facing individual responsible for the end-to-end project management with a focus on custom projects. This role will serve as the connective tissue between Marketing, Creative, Product and Development to deliver project excellence throughout the client’s CRM Marketing ecosystem.

You will improve how our teams prioritize against our business strategy, drives cross-functional execution and accountability, and help the agency gain competitive advantages with the client. We are looking for a self-starter, change agent, and exceptional problem solver with a demonstrated track record of leading large, cross-functional projects. You’ll participate in strategic planning and drive the delivery of our most important priorities across internal and external stakeholders.

Responsibilities

• End-to-end project management of CRM strategic initiatives, including but not limited to driving cross-functional engagement, timeline setting, task management, resourcing, workstream alignment, sprint planning, coordinating presentations, running standups
• Maintain operational and communication cadence to hold partners accountable and ensure flawless delivery of programs – communicating risks while actively working to mitigate them
• Identify operational inefficiencies and opportunities for improvement, developing the roadmaps necessary for transition
• Act as Agile expert for internal projects; providing key points of articulation for best practices in multiple project approaches (from waterfall to Agile knowledge areas) and what would best support organizational scale
• Be a thought partner in building a high-performance culture
• You are a first-principles problem solver - distills complex problems to their root cause and main drivers; challenges assumptions even from senior leaders to ensure we set and meet high standards
• Resilient and able to work autonomously in the face of ambiguity
• Ability to see the bigger picture while maintaining attention to detail; solves for future problems not just today’s specific challenge
• Proficient multitasking and ability to parallelize multiple workstreams with changing requirements
• Ability to learn and use new platforms and software quickly
• Superior situational awareness, managing without authority, and negotiation skills
• Experience applying Agile, Lean, and other process improvement principles to analyze and improve processes, preferably in a CRM marketing context
• Strong knowledge of email development methodologies and best practices
• Experience working in Braze, Salesforce, Adobe or a similar CRM deployment platform
• Comfortable working with technical teams and cross-functionally with the business
• Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines

Qualifications

• 1-2 years of experience in project management or campaign management managing multiple concurrent projects and driving initiatives in a cross-functional environment.
• Experience applying Agile, Lean, and other process improvement principles to analyze and improve processes, preferably in a CRM marketing context
• Strong knowledge of email development methodologies and best practices Experience working in Braze, Salesforce, Adobe or a similar CRM deployment platform
• Proficiency with Mac OS, Microsoft Project, Word, Excel, PowerPoint, wireframing/workflow tools, online project management/collaboration/ticketing tools e.g. JIRA, Workfront, Smartsheets, etc.
• Working knowledge of HTML, Liquid, CSS in order to troubleshoot and solve issues Certifications are an asset (e.g. PMP®, Six Sigma, etc.)

Additional information

Transparency matters to us. The salary range for this position is CAD $60,000 - CAD $70,000 per year. Actual compensation within this range will be based on a variety of factors, including relevant experience, knowledge, skills, and applicable certifications. This range reflects what we reasonably expect to offer based on current market data.

AI Use

We use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications or analyzing resumes. These tools assist our recruitment team but never replace human decision-making. We believe in a human-first approach, where your experience and potential are recognized by people.

Publicis Canada is committed to building a diverse workforce representative of our community. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. If you require a specific accommodation please contact Human Resources at 416-925-7733 or by email at [e-mail]